by Peter Ord | Dec 14, 2020 | Onboarding
One of the most important metrics SaaS companies track is “churn”, a term that describes customers who don’t renew. The key to reducing churn is not simply to have a great product (although that helps), it’s making sure your onboarding process is streamlined and...
by Todd White | Dec 14, 2020 | Customer Experience, Onboarding
In the customer onboarding process, there are a lot of things you can and should track, and many of them are very important—for example, how long it takes to complete certain tasks, and how often you meet your onboarding deadlines. There is one thing that companies...
by Peter Ord | Oct 7, 2020 | Onboarding
At the beginning of any relationship, both sides have high expectations. That is true for many clients and SaaS companies as a sales team signs a contract and passes a client along to begin the onboarding process. On the client-side, expectations are high that the...
by Mark Mitchell | Sep 23, 2020 | Onboarding
There’s a lot of information out there focusing on the sale. You need to attract new clients, but once you close a deal that’s actually not the end of the road—it’s just the beginning. What you do next will determine whether you set the client up for success in the...
by Garrett O'Brien | Sep 17, 2020 | Onboarding
There’s a lot of information out there focusing on the sale. You need to attract new clients, but once you close a deal that’s actually not the end of the road—it’s just the beginning. What you do next will determine whether you set the client up for success in the...
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