The summer concert season is still a few months away, but GUIDEcx is already getting ready to launch its tour across the country. That’s right, GUIDEcx is hitting the road this year and we look forward to meeting you at one of our stops. GUIDEcx has around 20 events -...
Our Guides are never far away from our customers. Because at GUIDEcx, we’re committed to helping companies improve their customer onboarding experience, satisfaction, and success. That’s why we’re excited to announce the launch of Office Hours, a new monthly webinar...
Ensuring your organization has everything in its toolkit to enable customer success has never been more important. Nearly 90 percent of service leaders agree that customers have higher expectations than they did in previous years, and that number continues to grow. ...
As part of our commitment to helping people work better together, GUIDEcx is excited to announce our integration with Gainsight. GUIDEcx is proud to be a certified Gainsight integration partner. This partnership allows you to leverage the power of Gainsight – the...
2023 comes with exciting changes worldwide; at GUIDEcx, it means the start of our 2023 partnership with the Customer Success Collective! The Customer Success Collective is a global community of customer experience advocates and professionals. Their ultimate...
We continue to iterate on our products to provide the best possible customer onboarding solution to our clients. After an extensive beta period, we’re excited to release enhancements to our Time Tracking experience on January 9. Check out what’s new to help you...
When we talk about the development of GUIDEcx, we often compare the company’s growth to building Rome. As the saying goes, Rome wasn’t built in a day—it took consistent, dedicated effort marked by multiple momentous milestones. Likewise, GUIDEcx has steadily grown...
We are thrilled to announce the latest updates to our mobile app. We conducted extensive customer research about how our mobile app is used and where there are opportunities to improve the experience. The GUIDEcx product team used the feedback from customers to help...
Everyone has experienced a bad customer experience in their lifetime. In fact, nine out of 10 employees believe their organization’s onboarding process could be handled better, despite the fact that a strong onboarding process can increase customer retention by more...
