PRODUCT OVERVIEW

Optimize Engagement and Help Teams Focus on What Matters Most

Engagement makes all the difference

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Your Customer
EXPERIENCE
Engagement
Engagement
Reduce friction for your customer, and make it as easy as possible for internal, customer, and third party users to engage well with one another how, when, and where they want.
ENABLEMENT
Users
Users
Work across teams and companies.
Data
Data
Analyze and optimize.
Automation
Automation
Create scale through repeatability.
Integration
Integration
Continue working where you work best.
EFFICIENCY
Program Management
Program Management
Manage customers and not just projects.
Project Management
Project Management
Establish expectations and coordinate work.
Professional Services Automation
Professional Services Automation
Manage resource efficiency and cost.
Your Team

Features

How Does It Work?

Successful customer onboarding is critical to long-term customer retention and growth. Many teams have come to rely on classic project management systems and approaches to manage onboarding efforts. These products focus on optimizing internal team efficiency but fail to acknowledge or provide experiences to successfully engage the most important group in the onboarding experience – the customer. This results in continued concerns with onboarding effectiveness, frustrations from customers, and, ultimately, churn.

GUIDEcx differs from legacy approaches by focusing on the customer user and experiences to help engage them in successful onboarding.

Engagement

Simplify the experience for your customers

Email Updates

Meet Your Customers where They Are

Program Management

Manage the Customer, Not Just the Project

Project Management

Stay Aligned and Organized On Delivering Success

Professional Services Automation

Optimize Your Resource Efficiency and Cost

Users

Seamlessly Collaborate With Internal Teams, Customers, And Third Parties

Data

Continuously Improve Your Onboarding

Automation

Let the projects run themselves

Integration

Work with your existing systems and processes

Why GUIDEcx?

We GUIDE The World’s Leading Brands:


Talk With a Guide Today

Discover how GUIDEcx can help you improve efficiency by reducing your customer onboarding timeline and increasing the capacity of your project managers. Our unparalleled professional resources and unwavering commitment to excellence support our industry-leading customer onboarding solution.