Careers at GuideCX Hero

Ready to work at a place that gets it?

Startup Culture without the Chaos

hiker reaching the top of a mountain

We get it.

GuideCX is located in the heart of Silicon Slopes in the greater Salt Lake City area with access to some of the best skiing in the world, unbeatable opportunities to enjoy the great outdoors, and a family-friendly culture. It’s the perfect place to work on balance.

We are currently looking for the following positions.

If you don’t see a fit, but are still interested in joining our team, apply anyway.

Account Executive - Sales

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

 

Job Description

GuideCX’s account executives qualify, demo, and close new sales opportunities. Each AE is responsible to manage and build a pipeline with the help of the Lead Engine team. GuideCX sells into many industries, with our primary efforts focused on selling to B2B software companies.

What You Will Do

  • Demo, negotiate, and close new business
  • Build pipeline through outbound efforts
  • Coach and mentor an SDR teammate
  • Keep accurate records of work in the CRM

Requirements

Our office atmosphere brings diverse personalities where everyone’s voice is heard, recognized, and respected. To be successful, a candidate should have the following:

  • 3+ years prior sales experience
  • The ability to demo the product virtually via web conferencing software
  • The ability to communicate clearly and proactively
  • An interest in helping build a world-class company

Benefits

  • Base pay and uncapped commission
  • Potential for career advancement with a fast-growing company
  • Medical, dental, and vision insurance
  • Flexible time off

Apply by Email

Customer Success Manager - Draper, UT

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

 

Job Description

The GuideCX Customer Success Team focuses on product engagement and account expansion. We do this by instructing on best practices within the application, consulting with our customers on best onboarding principles, and encouraging their continued success using their GuideCX templates.

What You Will Do

  • Expand current user base
  • Onboard customers onto GuideCX with GuideCX
  • Amaze our customers with world-class support, training, and consulting via chat, online meetings, and regularly scheduled reviews
  • Work closely with the product team to help direct product development
  • Maintain and enhance our customer culture
  • Continually train and master your craft
  • Help your customers look good with their customers through GuideCX
  • Audit customer accounts and provide feedback for success
  • Identify and act on warning signs that a customer may cancel

Requirements: What do you need to be successful in your job?

Our office atmosphere brings diverse personalities where everyone’s voice is heard, recognized, and respected. A successful candidate possesses the following attributes and qualifications:

  • SaaS CS experience preferred
  • Desire to thrive in a start-up culture
  • Abundance mentality. Share progress/victories with other the team!
  • Create new ways to build happy and loyal customers
  • Take fierce responsibility for your customers (and their customers)
  • Confident in your ability to help the company move forward
  • Excellent time management and prioritization
  • Work well under pressure
  • Understand complex processes and challenges and convert them to simple solutions
  • Exceptional communication skills

Benefits

  • Base pay with opportunity for monthly and quarterly bonuses
  • Potential for career advancement with a fast-growing company
  • Medical, dental and vision insurance
  • Flexible time-off
  • Incredible culture and leadership

Apply by Email

Product Designer - Draper, UT

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

Job Description

What You Will Do

  • Design simple, intuitive experiences and flows for enterprise-level software.
  • Create a unified and cohesive set of UX and visual guidelines for our product.
  • Always lead with perspective and new ideas to help drive forward the mission of the product.
  • Be comfortable conducting UX research and using the research and customer feedback to create more meaningful experiences.
  • Take those ideas and abstract concepts and turn them into something useful and valuable.
  • Contribute to strategic decisions with the product and executive teams.
  • Give and ask for feedback from other designers to continually maintain and raise the quality of our product.
  • Take extreme ownership of the user experience and oversee it from conception until launch.
  • Mindfully think through the architecture, interface, interaction flow of services and experiences.

Requirements: What do you need to be successful in your job?

(Minimum Qualifications)

  • Portfolio of work demonstrating interaction design.
  • Experience designing for web, mobile, and web-responsive and/or working with design systems.
  • Excellent presentation and documentation skills.
  • Proficient with current design and prototyping tools (Figma, Sketch, etc.).
  • Excited about working in a fast-paced, dynamic environment.
  • Demonstrated experience with end-to-end (from concept to production) design.

(Preferred)

  • 2+ years of interaction and web design experience.
  • 2+ years of visual design experience.
  • 2+ years of strategic product thinking.
  • Experience working with agile development teams.
  • Demonstrated ability to drive the design review cycle and close out design assignments.

Benefits:

  • Potential for career advancement with a fast-growing company.
  • Medical, dental, and vision insurance.
  • Flexible time-off.
  • Incredible culture and people, snacks, lounge area.
  • We provide healthy snacks on site as well as drinks and the occasional team lunch.

Apply by Email

Sales Development Representative - Draper, UT

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

 

Job Description

GuideCX’s sales development representative focuses on meeting new people, leaders of operations, varying business verticals, networking, and prospecting. You build pipelines for and partner with executive sales managers (ESMs) to close deals for appointments you set for them. The ESMs are a valuable support resource to you to help provide tips and tricks that help set up more appointments as well as your direct manager and peers.

What You Will Do

  • Make prospecting calls and cultivate leads
  • Introduce GuideCX to operations managers throughout the US and internationally
  • Set up demos for executive sales managers
  • Share the value of the product and how it has changed the lives of our customers and their clients
  • Cultivate new relationships with potential customers (“Can we go to lunch?”)

Requirements

Our office atmosphere brings diverse personalities where everyone’s voice is heard, recognized, and respected. A successful candidate possesses the following attributes and qualifications:

  • High school diploma or higher
  • Prior sales experience
  • Trustworthy (We expect everyone to do the right thing.)
  • Able to communicate clearly and proactively
  • A strong worker, delivering their best each day
  • A team player, who cares about others’ success and shares what they’re doing well with others
  • Interested in helping build a world-class company

Benefits

  • Base pay $30,000–$40,000 + uncapped commission
  • Potential for career advancement with a fast-growing company
  • Medical, dental, and vision insurance
  • Flexible time-off

Apply by Email

Senior Product Designer - Draper, UT

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

Job Description

What You Will Be Doing

  • Design simple, intuitive experiences and flows for enterprise level software.
  • Create a unified and cohesive set of UX and visual guidelines for our product.
  • Create components and assets to add to our design system.
  • Always lead with perspective and new ideas to help drive forward the mission of the product.
  • Be comfortable conducting UX research and using the research and customer feedback to create more meaningful experiences.
  • Take those ideas and abstract concepts and turn them into something useful and valuable.
  • Contribute to strategic decisions with the product and executive teams.
  • Give and ask for feedback from other designers to continually maintain and raise the quality of our product.
  • Take extreme ownership of the user experience and oversee it from conception until launch.
  • Mindfully think through the architecture, interface, interaction flow of services and experiences.
  • Be a leader in design thinking for the organization and with junior designers.

 

Requirements: What do you need to be successful in your job?

(Minimum Qualifications)

  • Portfolio of work demonstrating product design (Ui/UX, testing, research, etc.).
  • Experience designing for web, mobile and web-responsive and/or working with design systems.
  • Proficient with current design and prototyping tools (Figma, Sketch, etc.).
  • Excited about working in a fast-paced, dynamic environment.
  • Ability to be self-directed and proactive.
  • Demonstrated experience with end-to-end (from concept to production) design.
  • Excellent presentation and documentation skills.

(Preferred Qualifications)

  • 3-5+ years of interaction and web design experience.
  • 3-5+ years of visual design experience.
  • 3-5+ years of strategic product thinking.
  • Experience working with agile development teams.
  • Demonstrated ability to drive the design review cycle and close out design assignments.

 

Benefits:

  • Potential for career advancement with a fast-growing company.
  • Medical, dental, and vision insurance.
  • Flexible time-off.
  • Incredible culture and people, snacks, lounge area.
  • We provide healthy snacks on site as well as drinks and the occasional team lunch.

Apply by Email

GuideCX Support Team - Draper, UT

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

GuideCX was created with an innovative purpose in mind to revolutionize the customer onboarding experience. Whether you are going through an implementation of software, remodeling a home, or a large-scale services application, at GuideCX we make it our mission to help customers of our customers have an amazing experience. We provide project implementation teams the ability to automate processes, increase engagement, and maintain accountability with their clients in the onboarding process. We designed the software with both end-users in mind, the project team, and who they are serving as their customer, so everyone is on the same page. It is simple, transparent, and offers a seamless approach to keeping clients in the know without the client ever having to log into the system.
 
After a recent demo of GuideCX, a prospect told us this… “GuideCX is like a GPS for my customers. It gives them a perfect road map with an estimated time of arrival (ETA) to go live. This is the difference between throwing a bullet and shooting it!”
 
Our customers have provided a large amount of feedback like this to us showing how much they love what we are doing at GuideCX. So much so that a random stranger saw our CEO, Peter Ord while on vacation and saw his t- shirt showing “GuideCX” printed on the shirt and asked “do you work for GuideCX? You guys are doing really great things for businesses today!”
 
Job Description
The GuideCX Support Team focuses on delivering a world-class experience whenever a customer or lead chat in! We pride ourselves in being extremely valuable and approachable “professional friends” with our customers. If being the absolute example of support doesn’t excite you, this isn’t for you. While continually mastering the process and product knowledge, you’ll have the opportunity to develop long-lasting relationships with our customers!
 
What You Will Do:
  • Maintain our response time goal of <30 seconds
  • Deliver world-class support, training, and consulting via chat and online meetings
  • Process product feedback
  • Troubleshoot, process, and close the loop on bugs
  • Tactfully deescalate customers
  • Tactfully respond to the rare cancellation request
  • Own and maintain the knowledge base
  • Continually train and master your craft
  • Maintain strong communication across multiple departments
Requirements: What do you need to be successful in your job?
 
Our office atmosphere brings diverse personalities where everyone’s voice is heard, recognized, and respected. A successful candidate possesses the following attributes and qualifications:
  • Be trustworthy, we expect everyone to do the right thing
  • Be coachable. The learning never stops over here!
  • Strong work ethic––deliver your best each day
  • Maintain excellent attention to detail
  • Team player – as you progress, share what you are doing well with others
  • Take fierce responsibility for customers, and helping the department progress
  • Excellent time management and prioritization
  • Work well under pressure, and with VP or C level operations leaders
  • Understand complex processes and challenges and be able to articulate solutions
Benefits:
  • Base pay DOE
  • Potential for career advancement with a fast-growing company
  • Medical, dental, and vision insurance
  • Flexible time-off
  • Incredible culture and people, snacks, lounge area
  • We provide healthy snacks on site as well as drinks and the occasional team lunch

Apply by Email