Ready to work at a place that gets it?

Startup Culture without the Chaos

hiker reaching the top of a mountain

We get it.

GuideCX is located in the heart of Silicon Slopes in the greater Salt Lake City area with access to some of the best skiing in the world, unbeatable opportunities to enjoy the great outdoors, and a family-friendly culture. It’s the perfect place to work on balance.

We are currently looking for the following positions.

If you don’t see a fit, but are still interested in joining our team, apply anyway.

Enterprise Account Executive - Lehi, UT

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

 

Job Description

GuideCX’s account executives qualify, demo, and close new sales opportunities. Each AE is responsible to manage and build a pipeline with the help of the Lead Engine team. GuideCX sells into many industries, with our primary efforts focused on selling to B2B software companies.

What You Will Do

  • Demo, negotiate, and close new business.
  • Build pipeline through outbound efforts.
  • Coach and mentor an SDR teammate.
  • Keep accurate records of work in the CRM.

Requirements

Our office atmosphere brings diverse personalities where everyone’s voice is heard, recognized, and respected. To be successful, a candidate should have the following:

  • 3+ years prior sales experience.
  • The ability to demo the product virtually via web conferencing software.
  • The ability to communicate clearly and proactively.
  • An interest in helping build a world-class company.

 

Benefits

  • Base pay and uncapped commission
  • Potential for career advancement with a fast-growing company
  • Medical, dental, and vision insurance
  • Flexible time off

 

Apply Here

 

Mid-Market Account Executive - Lehi, UT

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

 

Job Description

GuideCX’s account executives qualify, demo, and close new sales opportunities. Each AE is responsible to manage and build a pipeline with the help of the Lead Engine team. GuideCX sells into many industries, with our primary efforts focused on selling to B2B software companies.

What You Will Do

  • Demo, negotiate, and close new business
  • Build pipeline through outbound efforts
  • Coach and mentor an SDR teammate
  • Keep accurate records of work in the CRM

Requirements

Our office atmosphere brings diverse personalities where everyone’s voice is heard, recognized, and respected. To be successful, a candidate should have the following:

  • 3+ years prior sales experience
  • The ability to demo the product virtually via web conferencing software
  • The ability to communicate clearly and proactively
  • An interest in helping build a world-class company

Benefits

  • Base pay and uncapped commission
  • Potential for career advancement with a fast-growing company
  • Medical, dental, and vision insurance
  • Flexible time off

 

Apply Here

 

Product Analyst/Strategist - Lehi, UT

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

What You Will Do

  • Help inform product roadmap through analysis of market and competitive landscape, customer needs, research; ideate with product team and recommend prioritization based on clear analysis and insights.
  • Build business case and concepts for initiatives on the product roadmap through market research and consumer insights; collaborate with cross-functional teams to gain buy in on product concepts.
  • Collaborate with product development to ensure new products meet key objectives.
  • Create deliverables that educate and inform cross functional partners on product attributes, points of differentiation, and consumer benefits.

Preferred Qualifications

  • 4+ years in management consulting, product, or business intelligence.
  • Bachelor’s degree or equivalent work experience plus a track record of high performance in previous roles.
  • You have experience and comfort working in fast-paced, high-growth environments.
  • Exceptional expertise working in highly cross functional environment in strategic or analytical role.
  • Data-driven decision maker with experience transforming large datasets into actionable insights.
  • Excellent analytical skills.

Benefits

  • Potential for career advancement with a fast-growing company.
  • Medical, dental, and vision insurance.
  • Flexible time-off.
  • Incredible culture and people, snacks, lounge area.
  • We provide healthy snacks on site as well as drinks and the occasional team lunch.

Apply by Email

Product Manager - Lehi, UT

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

Job Description

What You Will Do

  • Own the full stack of development from research through deployment for the customer team.
  • Operate autonomously with a management team that empowers you to innovate rather than creating red tape.
  • Create and lead customer research initiatives that will define Guide’s product strategy.
  • Collaborate with design to create world class products using data driven product decisions.
  • Run an eight-member Agile/scrum team by breaking down product requirements into user stories, participating in development sprints, and taking the product/project to market.

Requirements: What do you need to be successful in your job?

(Minimum Qualifications)

  • Portfolio of work demonstrating interaction design.
  • Experience designing for web, mobile, and web-responsive and/or working with design systems.
  • Excellent presentation and documentation skills.
  • Proficient with current design and prototyping tools (Figma, Sketch, etc.).
  • Excited about working in a fast-paced, dynamic environment.
  • Demonstrated experience with end-to-end (from concept to production) design.
  • Ability to creatively solve challenging problems. Guide is the leader in the newly defined customer onboarding SaaS segment and is the industry leader.
  • Strong written and verbal communication skills.

(Preferred)

  • 1+ years of experience in product management or related field.
  • Some experience in competitive business analysis. Can come from venture, entrepreneurship, whatever!
  • Self-motivated – at GuideCX, bureaucracy is limited and those who have great ideas will have the opportunity to have huge impact.

Benefits:

  • Potential for career advancement with a fast-growing company.
  • Medical, dental, and vision insurance.
  • Flexible time-off.
  • Incredible culture and people, snacks, lounge area.
  • We provide snacks on site as well as drinks and the occasional team lunch.

 

Apply Here

 

Product UX Researcher - Lehi, UT

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

Job Description

What You Will Do

  • Lead research efforts to increase our knowledge of the customer’s goals and workflow that will help drive the future of our product strategy.
  • Deliver actionable insights to other teams by helping to define and shape research initiatives and infrastructure; maintain an easily accessible database of insights.
  • Conduct and guide research projects from start to finish using standard research methods.
  • Work collaboratively and partner with customer teams, product managers, designers and engineers to present customer findings.
  • Synthesize research to identify innovative opportunities to meet our customer’s evolving needs.

Preferred Qualifications: What do you need to be successful in your job?

  • 4+ years of relevant experience conducting research for enterprise B2B products.
  • You have experience and comfort working in fast-paced, high-growth environments.
  • You are able to tell compelling stories, communicate insightful research findings, and explain your process and decisions to a wide range of stakeholders.
  • You are proficient in a variety of quantitative and qualitative research methodologies.
  • You can conduct comprehensive research at scale.
  • Ability to work independently in a fast-moving organization is a must.
  • Ability to perform all research-related tasks in the research project lifecycle: Create a test plan, write a screener, recruit users, schedule users, moderate test, create video clip highlights, top line results, create research findings summary, and effectively present and share results.
  • Experience with remote testing tools a plus.

Benefits:

  • Potential for career advancement with a fast-growing company.
  • Medical, dental, and vision insurance.
  • Flexible time-off.
  • Incredible culture and people, snacks, lounge area.
  • We provide healthy snacks on site as well as drinks and the occasional team lunch.

 

Apply Here

 

Product Marketing Manager - Lehi, UT

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

Job Description

As a product marketing manager, you are responsible for making GuideCX “fly-off the shelf.”

You’ll be the glue that binds product strategy to the tactics needed to drive sales and marketing success and will be a product evangelist who plays an integral role organizing product launches.

You’ll develop a keen knowledge of our competitive landscape – what competitors do today and what they plan to do tomorrow. You’ll also develop a deep knowledge of our buyer and user audience. Throughout all this, you’ll need to be data-driven, backing strategic insights and narratives with qualitative and quantitative evidence. You’ll continually develop product positioning and messaging that resonates with buyers and empowers GuideCX sales and marketing channels to further accelerate our growth.

You’ll collaborate with our marketing team to develop innovative campaigns that drive demand, especially at top-of-funnel. An attention to detail and eye for quality are critical to your success, along with an ability to grasp and present value propositions in a way that resonates and clearly articulates how we solve our buyers’ problems. 

You’ll need to be an effective influence, one that people trust because you communicate well-reasoned arguments that are founded in data. Throughout the interview process, you’ll need to demonstrate how you’ve built relationships across organizations and helped others by strategically pushing back or jumping in. 

What You Need to Get the Job Done

  • Post-undergraduate, product marketing experience with B2B products is required. The candidate will need to use their interview process to demonstrate a track record of high performance in product marketing. 
  • Competitive & Market Intelligence – Become an expert on our competition and how they are positioned. Be the expert on our buyers, who they are, how they buy and their key buying criteria. Lead efforts to develop a formal competitive intelligence program, including battlecards, win / loss analysis, monthly newsletters, etc. 
  • Work closely with the rest of the team to activate a consistent product narrative, while developing and delivering personified messaging and assets tailored to our target audience.
  • Buyer’s Journey – Understand and document our buyer’s process, including where they get information, and the who, what, when and why behind their decision making. Then drive changes to our sales and marketing processes based on that process. 
  • Go-to-Market Strategy – Define and execute strategies for product and feature releases and manage the cross-functional implementation of these strategies. You’ll develop GTM programs and campaign narratives designed to create demand, convert leads and drive product engagement.
  • Sales Enablement – Understand and support our sales channels and develop sales enablement tools and materials.
  • Ensure ongoing market and customer feedback is flowing from Product Marketing to other teams, such as Product, Content, and Revenue.
  • Source case study opportunities and work with Marketing on execution.
  • Bachelor’s degree required, preferably in a relevant field.
  • Experience with technical B2B SaaS product(s).
  • You are comforate working in fast-paced, high-growth environments.
  • You’re a self-starter and like to understand the expected outcome, get the necessary context, and then work entrepreneurially to get stuff done!

What You’ll Love About Us

  • Potential for career advancement and future leadership opportunities with a fast-growing company
  • Robust medical, dental, and vision insurance
  • Flexible time-off
  • Flexible work models with in-office and hybrid opportunities, depending on position and location
  • Incredible culture and people, healthy snacks, lounge area
  • Access to resources from the Product Marketing Alliance

Apply Here

Sales Development Representative - Lehi, UT

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

 

Job Description

GuideCX’s sales development representative focuses on meeting new people, leaders of operations, varying business verticals, networking, and prospecting. You build pipelines for and partner with executive sales managers (ESMs) to close deals for appointments you set for them. The ESMs are a valuable support resource to you to help provide tips and tricks that help set up more appointments as well as your direct manager and peers.

What You Will Do

  • Make prospecting calls and cultivate leads
  • Introduce GuideCX to operations managers throughout the US and internationally
  • Set up demos for executive sales managers
  • Share the value of the product and how it has changed the lives of our customers and their clients
  • Cultivate new relationships with potential customers (“Can we go to lunch?”)

Requirements

Our office atmosphere brings diverse personalities where everyone’s voice is heard, recognized, and respected. A successful candidate possesses the following attributes and qualifications:

  • High school diploma or higher
  • Prior sales experience
  • Trustworthy (We expect everyone to do the right thing.)
  • Able to communicate clearly and proactively
  • A strong worker, delivering their best each day
  • A team player, who cares about others’ success and shares what they’re doing well with others
  • Interested in helping build a world-class company

Benefits

  • Base pay $30,000–$40,000 + uncapped commission
  • Potential for career advancement with a fast-growing company
  • Medical, dental, and vision insurance
  • Flexible time-off

Apply by Email

Sales Engineer - Lehi, UT

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

 

Job Description

As a Sales Engineer, you will become a vital resource in supporting the sales effort. Sales Engineers have a natural proclivity for both meticulous comprehension and thoughtful application of GuideCX as a solution. Account Executives will rely on your expertise in product and integration capabilities, and more importantly, your ability to tactfully apply your knowledge as you engage prospective clients and key stakeholders. It’s your duty to ensure that credibility, competence, and integrity are fostered throughout the sales experience.

What You Will Do

Support end-of-funnel sales opportunities by:

  • Preparing and hosting technical demonstrations and workshops
  • Creating and managing free trial instances
  • Owning the evaluation of product and integration requirements
  • Capturing and directing critical feedback and suggestions to the Product Team in a thorough manner

Requirements

Our office atmosphere brings diverse personalities where everyone’s voice is heard, recognized, and respected. A successful candidate possesses the following attributes and qualifications:

  • 1+ years experience in a sales engineer/solutions architect role OR 3+ years in a sales or customer success role in the tech industry
  • Experience running product demonstrations virtually and in-person
  • Working knowledge of software integrations (familiarity with REST API’s, Salesforce, and Jira is a plus)
  • The ability to uncover needs and unpack complex concepts with finesse
  • An interest in helping build a world-class company

Benefits

  • Base pay plus bonus structure
  • Potential for career advancement with a fast-growing company
  • Medical, dental, and vision insurance
  • Flexible time-off
  • Incredible culture and people, snacks, and lounge area

Apply by Email

Senior Product Manager - Lehi, UT

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

Job Description

What You Will Be Doing

  • Own the full stack of development from research through deployment for the customer team.
  • Operate autonomously with a management team that empowers you to innovate rather than creating red tape.
  • Create and lead customer research initiatives that will define GuideCX’s product strategy.
  • Collaborate with design to create world class products using data driven product decisions.
  • Run an eight-member Agile/scrum team by breaking down product requirements into user stories, participating in development sprints, and taking the product/project to market.

 

Requirements: What do you need to be successful in your job?

(Minimum Qualifications)

  • Excited about working in a fast-paced, dynamic environment.
  • Ability to be self-directed and proactive.
  • Demonstrated experience with end-to-end (from concept to production) design.
  • Excellent presentation and documentation skills.
  • Ability to creatively solve challenging problems. GuideCX is the leader in the newly defined customer onboarding SaaS segment and is the industry leader.
  • Strong written and verbal communication skills.

(Preferred Qualifications)

  • 4+ years of experience in product management or related field.
  • Some experience in competitive business analysis. Can come from venture, entrepreneurship, whatever!
  • Self-motivated – at GuideCX, bureaucracy is limited and those who have great ideas will have the opportunity to have huge impact.

 

Benefits:

  • Potential for career advancement with a fast-growing company.
  • Medical, dental, and vision insurance.
  • Flexible time-off.
  • Incredible culture and people, snacks, lounge area.
  • We provide healthy snacks on site as well as drinks and the occasional team lunch.

Apply by Email

Senior Product Designer - Lehi, UT

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

Job Description

What You Will Be Doing

  • Design simple, intuitive experiences and flows for enterprise level software.
  • Create a unified and cohesive set of UX and visual guidelines for our product.
  • Create components and assets to add to our design system.
  • Always lead with perspective and new ideas to help drive forward the mission of the product.
  • Be comfortable conducting UX research and using the research and customer feedback to create more meaningful experiences.
  • Take those ideas and abstract concepts and turn them into something useful and valuable.
  • Contribute to strategic decisions with the product and executive teams.
  • Give and ask for feedback from other designers to continually maintain and raise the quality of our product.
  • Take extreme ownership of the user experience and oversee it from conception until launch.
  • Mindfully think through the architecture, interface, interaction flow of services and experiences.
  • Be a leader in design thinking for the organization and with junior designers.

 

Requirements: What do you need to be successful in your job?

(Minimum Qualifications)

  • Portfolio of work demonstrating product design (Ui/UX, testing, research, etc.).
  • Experience designing for web, mobile and web-responsive and/or working with design systems.
  • Proficient with current design and prototyping tools (Figma, Sketch, etc.).
  • Excited about working in a fast-paced, dynamic environment.
  • Ability to be self-directed and proactive.
  • Demonstrated experience with end-to-end (from concept to production) design.
  • Excellent presentation and documentation skills.

(Preferred Qualifications)

  • 3-5+ years of interaction and web design experience.
  • 3-5+ years of visual design experience.
  • 3-5+ years of strategic product thinking.
  • Experience working with agile development teams.
  • Demonstrated ability to drive the design review cycle and close out design assignments.

 

Benefits:

  • Potential for career advancement with a fast-growing company.
  • Medical, dental, and vision insurance.
  • Flexible time-off.
  • Incredible culture and people, snacks, lounge area.
  • We provide healthy snacks on site as well as drinks and the occasional team lunch.

Apply by Email

Senior Software Engineer – Lehi, UT

Who We Are
GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.
  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.
  • GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

Job Description
What You Will Be Doing
  • Learn complexities of GuideCX application, have deep understanding of the application logic related to your team areas of responsibility.
  • Communicate this effectively between engineers and product management.
  • Adhere to SOLID principles for writing clean, well-tested code and help your team do the same.
  • Mentor and guide teammates on established practices, general technical approaches, and continuous improvement.
  • Lead development planning, estimation, and prioritization sessions with the team, product managers, and UX designers.
  • Participate in performance tuning, testing, refactoring, usability, and automation.
 
Our tech stack: React, Node, TypeScript, Rails, AWS, Docker
 
Requirements
What do you need to be successful in your job?
  • 4+ years of experience in enterprise software development.
  • Extensive knowledge of software design principles and best practices.
  • Ability to multi-task, organize, and prioritize work.
  • Demonstrated experience driving complex projects through to
    completion.
  • Eagerness to learn new things and continually improve your craft.
 
Benefits:
  • Potential for career advancement with a fast-growing company.
  • Medical, dental, and vision insurance.
  • Flexible time-off.
  • Flexible remote work policy.
  • Incredible culture, people, snacks, and lounge area.
  • We provide healthy snacks on site as well as drinks and the occasional team lunch.

 

Apply Here

 

Senior Software Engineer in Test – Lehi, UT

Who We Are
GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.
  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.
  • GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.
Job Description
What You Will Be Doing

You will be responsible for providing Quality Assistance (not Assurance) to development teams as well as building automated test frameworks at all levels of the application. This is a technical role that requires a solid coding background, a good understanding of testing tools, and a deep understanding of software testing best practices.

Successful Software Engineers are detail-oriented, self-motivated individuals who can work closely with teams while also being able to work independently as needed.

  • Collaborate closely with feature development teams to refine product requirements and identify all testing activities needed to deliver working, high-quality software.
  • Build and maintain automated UI, API/Integration, and Performance testing frameworks for cloud-based web and mobile applications.
  • Build and maintain tooling and infrastructure for test execution and results/coverage reporting in a CI/CD pipeline.
  • Work with developers to increase adoption of automated testing tools and increase automated test coverage.
  • Work with developers to identify and execute performance test scenarios.
Our tech stack: React, Node, TypeScript, Rails, AWS, Docker
 
 
Requirements
What do you need to be successful in your job?
  • Strong practical coding experience developing automated tests or test frameworks in one or more programming languages like JavaScript, Java, C#, Python, or Ruby.
  • 3+ years of experience in automated software testing.
  • Solid knowledge of automated QA/Test methodologies, test documentation, tools, and practices.
  • Practical experience with CI/CD, DevOps and Agile methodology; experience with AWS a plus.
  • Expert problem-solving and troubleshooting skills.
  • Excellent communication skills and attention to detail.
  • Ability to work in a fast-paced environment with minimal supervision.
  • Experience with Performance testing tools like JMeter, K6, Gatling, a plus.
  • Sense of ownership and pride in your performance and its impact on the company’s success.
Benefits:
  • Potential for career advancement with a fast-growing company.
  • Medical, dental, and vision insurance.
  • Flexible time-off.
  • Incredible culture, people, and office space.
  • We provide healthy snacks on site as well as drinks and the occasional team lunch.

 

Apply Here

 

GuideCX Support Team - Lehi, UT

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

GuideCX was created with an innovative purpose in mind to revolutionize the customer onboarding experience. Whether you are going through an implementation of software, remodeling a home, or a large-scale services application, at GuideCX we make it our mission to help customers of our customers have an amazing experience. We provide project implementation teams the ability to automate processes, increase engagement, and maintain accountability with their clients in the onboarding process. We designed the software with both end-users in mind, the project team, and who they are serving as their customer, so everyone is on the same page. It is simple, transparent, and offers a seamless approach to keeping clients in the know without the client ever having to log into the system.
 
After a recent demo of GuideCX, a prospect told us this… “GuideCX is like a GPS for my customers. It gives them a perfect road map with an estimated time of arrival (ETA) to go live. This is the difference between throwing a bullet and shooting it!”
 
Our customers have provided a large amount of feedback like this to us showing how much they love what we are doing at GuideCX. So much so that a random stranger saw our CEO, Peter Ord while on vacation and saw his t- shirt showing “GuideCX” printed on the shirt and asked “do you work for GuideCX? You guys are doing really great things for businesses today!”
 
Job Description
The GuideCX Support Team focuses on delivering a world-class experience whenever a customer or lead chat in! We pride ourselves in being extremely valuable and approachable “professional friends” with our customers. If being the absolute example of support doesn’t excite you, this isn’t for you. While continually mastering the process and product knowledge, you’ll have the opportunity to develop long-lasting relationships with our customers!
 
What You Will Do:
  • Maintain our response time goal of <30 seconds
  • Deliver world-class support, training, and consulting via chat and online meetings
  • Process product feedback
  • Troubleshoot, process, and close the loop on bugs
  • Tactfully deescalate customers
  • Tactfully respond to the rare cancellation request
  • Own and maintain the knowledge base
  • Continually train and master your craft
  • Maintain strong communication across multiple departments
Requirements: What do you need to be successful in your job?
 
Our office atmosphere brings diverse personalities where everyone’s voice is heard, recognized, and respected. A successful candidate possesses the following attributes and qualifications:
  • Be trustworthy, we expect everyone to do the right thing
  • Be coachable. The learning never stops over here!
  • Strong work ethic––deliver your best each day
  • Maintain excellent attention to detail
  • Team player – as you progress, share what you are doing well with others
  • Take fierce responsibility for customers, and helping the department progress
  • Excellent time management and prioritization
  • Work well under pressure, and with VP or C level operations leaders
  • Understand complex processes and challenges and be able to articulate solutions
Benefits:
  • Base pay DOE
  • Potential for career advancement with a fast-growing company
  • Medical, dental, and vision insurance
  • Flexible time-off
  • Incredible culture and people, snacks, lounge area
  • We provide healthy snacks on site as well as drinks and the occasional team lunch

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Talent Acquisition Specialist - Lehi, UT

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

  • Invite everyone to the project—internal resources, customer teams, and third-party vendors.
  • Guide each step and stay on track with automated tasks, reminders, and updates.
  • Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

 
Job Description
We are a thriving and rapidly growing SaaS company and we’re on a mission to hire the very best. The Talent Acquisition Specialist will be an instrumental member of our organization who will create exceptional employee experiences through highly effective talent acquisition activities. We are seeking a talented, driven, resourceful and innovative individual to engage top technical, sales and operational talent in the market.
 
What You Will Do:
  • Lead and influence relationships with hiring leaders to create and implement effective hiring strategies to drive for optimal execution.
  • Source and nurture passive candidates to build a pipeline for future growth based on GuideCX’s brand for influence strategy.
  • Own and drive an average of 10-15 active job openings at various phases of the hiring cycle at any given time.
  • Identify, screen and present exceptional, diverse talent pools.
  • Influence and guide hiring leaders to adopt best practices in sourcing, recruiting, and hiring qualified candidates.
  • Ensure a best-in-class candidate experience through high-touch, personalized outreach and customer-focused engagement.
  • Collaborate with the People Team to design and implement an effective applicant tracking (ATS) and human capital management (HCM/HRIS) system.
  • Drive the entire talent acquisition process with a focus on a people first culture and through recruitment, on-boarding, and other company activities.
What We’ll Love About You: What do you need to be successful in your job? (Minimum Qualifications)
 
Our office atmosphere brings diverse personalities where everyone’s voice is heard, recognized, and respected. A successful candidate possesses the following attributes and qualifications:
  • A resourceful, innovative and optimistic approach in the face of obstacles (We’re a startup, the canvas is yours to create a work of art!)
  • Ability to learn and adapt to shifting market conditions and changing business needs
  • Ability to influence leadership at varying levels of the organization
  • A strong communication competency, presentation skills for 1:1 and in group settings
  • A passion for innovation for sourcing, nurturing and recruiting talent
  • A competitive and winning mindset that will ward off intense competition for talent
  • Ability to thrive in a fast-paced, dynamic environment

(Preferred Qualifications)

  • 3+ years of managing full-cycle recruiting
  • 3+ years of influencing organizational leaders
  • 3+ years of working with technical, sales and operations talent profiles
  • BS in HR or a business related field
What You’ll Love About Us:
  • Great Company Culture. Potential for career development with a fast-growing company.
  • Benefits. Medical, dental, and vision insurance.
  • Rest and Relaxation. Flexible time-off
  • Snacks on Us. Incredible culture, people, and lounge area. We provide healthy snacks on site as well as drinks and the occasional team lunch.

 

Apply Here