Resources

Welcome to the GuideCX Blog

When people know what to expect, they feel better—and that includes you. The GuideCX blog tells you everything you need to know about new client implementation and onboarding so you can rock at it every time.

Basile Joins GUIDEcx as Chief Marketing Officer

GUIDEcx

As we continue our growth as the nation’s leader in client onboarding platforms, GUIDEcx® is expanding our executive team. We are pleased to announce Peter Basile as our very first Chief Marketing Officer. The role will see Basile managing the global brand both on the...

5 Ways GUIDEcx Can Improve Efficiency with Customer Onboarding

GUIDEcx

In the face of fluctuations in the stock markets, increasing interest rates, and economic contraction, uncertainty abounds. It’s never been more important to do more with less. This economic atmosphere presents unique challenges when it comes to deciding how to run a...

The Hidden Costs of a Poor Customer Onboarding Process

GUIDEcx

Did you know that churn starts within the first 30 days of someone purchasing a product? According to data from Statista, in 2020, mobile apps lost an average of 89 percent of their daily active users within the first seven days after install and an average of 95...

State of Customer Onboarding in 2022

GUIDEcx

GuideCX is proud to present the first State of Customer Onboarding report. With the assistance of an objective third party, we surveyed over 2,000 data points reported by over 100 individuals in the client onboarding industry. Our team thoroughly dissected and...

New GUIDEcx Customer Onboarding Product Enhancements Improve Customer Experience

GUIDEcx

GuideCX®, the leader in client onboarding software, recently released several new and updated features designed to increase customer engagement, satisfaction, and retention. As the brand shifts to a new look and its emphasis on being a Guide for client onboarding,...

How to Improve Time to Value with Customer Success Tactics

How to Improve Time to Value with Customer Success Tactics

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One of the worst things to admit in any job is failure. And failure in attaining client goals is even worse. That’s why TTV, or time to value, is such a vital metric to track. It provides an accurate snapshot of your product’s effectiveness, and it keeps you on your...

The Importance of a Customer Success Plan

The Importance of a Customer Success Plan

GUIDEcx

Did you know that simply increasing customer retention rates by 5 percent increases profits by 25 to 95 percent for an organization? The high-ROI act of engaging and retaining a client begins with the client onboarding process.  However, well-executed customer...

Customer Success vs. Customer Service: What’s the Difference?

Customer Success vs. Customer Service: What’s the Difference?

GUIDEcx

You probably interact with a customer service representative on an almost daily basis. Picking up a coffee on your way to work, shopping at the grocery store, or calling your internet provider when the internet is down are all examples of you receiving service as a...

GUIDEcx Appoints Cody Irwin as Vice President of Product

GUIDEcx Appoints Cody Irwin as Vice President of Product

GUIDEcx

As we continue our growth as the nation’s premier client onboarding platform, GuideCX® is expanding our team. To help us continue to propel our vision forward, we have appointed Cody Irwin as vice president of product. The role will see Irwin concentrating on the...