You never get a second chance to make a first impression. The customer onboarding process is the first impression that starts the path toward success or failure. Successful client onboarding will drive customer retention rates, shorten the time it takes the customer...
How does your company view Customer Success? Take a minute and think about that. While you probably recognize the importance of the function of Customer Success, does your company view CS as a growth channel? We get it, this is a bit of a mind shift but we’re here to...
GUIDEcx®, the leader in client onboarding software, recently announced the latest feature additions and updates within the platform designed to better manage customers, increase customer retention and satisfaction, streamline onboarding processes, and increase...
We’ve heard your feedback and are excited to announce the release of the brand-new Customer Dashboard! The Customer Dashboard is now available for Enterprise clients and provides a better way to manage your customers. Enterprise clients are able to view all customer...
Did you know that after a positive customer communications experience, 7 out of 10 customers will recommend the organization to others or purchase more products and services? GUIDEcx now offers a CSAT tool (Customer Satisfaction), that helps you gather valuable...
The Integrations Marketplace is your one-stop shop to explore and enable purpose-built integrations for your success, sales, and communications applications. This marketplace displays the currently available integrations, as well as, connections already made on the...
Looking to understand why a project deadline shifted or milestones were missed? GUIDEcx Status Change Reasons give you the ability to track why a project is on hold, delayed, or canceled. Keep key stakeholders informed throughout the process with updates on areas...
GUIDEcx, the leader in client onboarding and project management software, was named the “Best Customer Success Tool” winner in the 2022 Customer Success Collective Awards. Winners were announced on October 13. “GUIDEcx takes great pride in providing a positive...
The GUIDEcx team is comprised of over 100 extremely talented individuals from a wide variety of backgrounds and experiences. The unique perspective from each employee helps to drive creativity and foster an environment that puts an emphasis on teamwork in the...
