Project Management Webinar Webinar
How Project Managers Are the Glue to Implementing and Onboarding New Customers in 2020 and 2021
By Harris Clarke
Dec 30, 2020
Video Conferencing of Todd White, Harris Clarke, and Karen Toal
By Belle Ferro
December 30, 2020
Our own Todd White, Harris Clarke, and Karen Toal put their heads together this year to discuss why project managers are more important than ever in 2020. With COVID-19 and most people working from home, the time-to-value with client onboarding projects and customer experience becomes so important. For the future, this importance is only going to accelerate as companies continue to work online.
Harris Clarke
Latest posts by Harris Clarke (see all)

Recent Articles

Want to Reduce Client Onboarding Time by 30%? Here’s How

Want to Reduce Client Onboarding Time by 30%? Here’s How

Think about the last time you put together a piece of furniture or a complicated toy for your kids. Was it a good experience or a bad one? Did you have to provide your own tools? Did it take more time than you expected or less? How many swear words did you say? (We...

How to Align Client Onboarding Expectations and Reality

How to Align Client Onboarding Expectations and Reality

When you buy something—from a sweater to a new TV—you have an expectation of what the product will be like. So, when your new blue sweater turns out to be purple instead, or when your new HD big screen has a grainy picture, you’re justified in feeling disappointed....

7 Client Onboarding Mistakes That Drive Customers Away

7 Client Onboarding Mistakes That Drive Customers Away

You know you have an excellent product—you wouldn’t be selling it if you didn’t. And you think you do a pretty good job delivering it to your customers, too. But somehow, they are never quite satisfied at the end of the onboarding or implementation process. What...