When your customer success team onboards a new SaaS customer, your onboarding process needs to be simple, focused, and scalable for long-term use. Customer success teams can reduce churn by 67 percent if companies can solve customer issues during the first customer...
One of the very first questions that a new client asks during the onboarding process is, “Where is my money going?” When time quite literally means money, it’s a fair question. But, unfortunately, for many organizations, the answer isn’t always easy to find, which can...
“Team building” is a relatively general term nearly everyone has experienced in one way or another throughout their lifetime. Working together to achieve a common goal is the very nature of a business. And helping to develop interpersonal employee connections is an...