After the Sale: Key First Steps for Onboarding

After the Sale: Key First Steps for Onboarding

As the ink is drying on that new contract, your sales team is preparing to hand over a new client to the onboarding team. This is actually one of the most important transitions in the entire process, and unfortunately, it’s also a time when many companies drop the...
Why Customer Onboarding Never Ends

Why Customer Onboarding Never Ends

This post originally appeared on Springboard Solutions. Do you find that just when a new account is finally onboarded and goes live, the internal champion leaves and poaches half their team? When this happens, you unexpectedly are entitled to onboard and train a new...
The Neuroscience of Customer Onboarding

The Neuroscience of Customer Onboarding

This article originally appeared on Springboard Solutions. Do you meet resistance from new customers when you most expect them to be excited about your product? The reason might be due to the inner workings of the brain. Ed Powers, Vice President of Client Success and...