GuideCX
  • Products
    • How It Works
    • Features
    • Integrations
    • Compare
    • Demo
  • Industries
    • SaaS
    • Health
    • Finance
    • Education
    • Automotive
    • See More
  • Resources
    • Roadshow 2023
    • Blogs
    • Case Studies
    • News
    • Podcasts
    • Webinars
    • Awards
  • About
    • About Us
    • Why GUIDEcx
  • Pricing
  • Schedule Demo
  • Login
Select Page
The Difference Between Client-Centric and Feature-Centric

The Difference Between Client-Centric and Feature-Centric

by Todd White | Oct 14, 2020 | Customer Experience + Self-Service

One of the biggest mistakes SaaS onboarding teams make is spending too much time focusing on the features available in the product. The onboarding interaction is important to set the tone for how well your clients are able to use the product, so it might seem like a...
Why Client Relationships Should Be Your First Priority During Onboarding

Why Client Relationships Should Be Your First Priority During Onboarding

by Garrett O'Brien | Aug 12, 2020 | Customer Experience + Self-Service, Onboarding + Implementation

Many companies focus a lot of time, energy, and resources on attracting new customers. After all, new customers are the lifeblood of a business, right? Well, sort of. While it’s important to bring in new customers in order to keep growing, focusing too much effort on...
How to Shorten Your TTV for New Clients

How to Shorten Your TTV for New Clients

by Todd White | Jul 17, 2020 | Customer Experience + Self-Service, Onboarding + Implementation

Remember the last time you bought a piece of furniture from a retailer that you had to assemble yourself? Putting aside the aching back from all that time spent bending over, the process is usually a pretty simple one. You pull out all the pieces, follow the...
Things that Should (and Shouldn’t) Be in Your Knowledge Base

Things that Should (and Shouldn’t) Be in Your Knowledge Base

by Garrett O'Brien | Jul 5, 2020 | Customer Experience + Self-Service

How well does your knowledge base perform for your clients? The “knowledge base” is a critical element of every SaaS company, and most have some type of information portal or repository where people can find articles or help—after all, six in 10 consumers say they...
Are Onboarding Questionnaires Hurting Your Customer Experience?

Are Onboarding Questionnaires Hurting Your Customer Experience?

by Peter Ord | Jun 27, 2020 | Customer Experience + Self-Service

The new client sales handoff to the customer success team in charge of client onboarding is one of the most crucial times in a new client relationship because it provides an opportunity to build a relationship, and it can set expectations for all your future...
« Older Entries

Recent Posts

  • An Easy Guide for Setting Customer Onboarding Goals and Objectives
  • GUIDEcx Is Coming to a City Near You!
  • Announcing the Launch of Office Hours
  • 5 Customer Success Trends in 2023
  • Announcing the GUIDEcx + Gainsight Integration

Recent Comments

    Archives

    • February 2023
    • January 2023
    • December 2022
    • November 2022
    • October 2022
    • September 2022
    • August 2022
    • July 2022
    • June 2022
    • May 2022
    • April 2022
    • March 2022
    • February 2022
    • January 2022
    • December 2021
    • November 2021
    • October 2021
    • September 2021
    • August 2021
    • July 2021
    • June 2021
    • May 2021
    • April 2021
    • February 2021
    • January 2021
    • December 2020
    • October 2020
    • September 2020
    • August 2020
    • July 2020
    • June 2020
    • May 2020
    • April 2020
    • March 2020
    • January 2020
    • January 2019
    • November 2018

    Categories

    • Blog
    • Customer Experience + Self-Service
    • Engineering
    • Onboarding + Implementation
    • Our Culture
    • Project Management
    • The Industry

    Meta

    • Log in
    • Entries feed
    • Comments feed
    • WordPress.org

    Product

    • How It Works
    • Features
    • Integrations
    • Pricing
    • Compare

    Industries

    • SaaS
    • Health
    • Finance
    • Education
    • Automotive

    Company

    • Resources
    • About
    • Careers
    • Partnerships

    Contact

    • Demo
    • Free Trial
    • Chat
    • (888) 369-1118

    Legal

    • Terms & Services
    • Privacy Policy
    • MSA
    • DPA
    GuideCX
    SOC 2 TYPE 2 AICPA SOC Seal
    Forbes Official Member badge
    This website uses cookies. Cookies remember you so we can give you a better online experience. Cookie settings
    Okay, thanks
    Manage consent

    Privacy Overview

    This website uses cookies to improve your experience while you navigate through the website. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may affect your browsing experience.
    Necessary
    Always Enabled
    Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
    Non-necessary
    Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
    SAVE & ACCEPT
    GuideCX
    • Products
      • How It Works
      • Features
      • Integrations
      • Compare
      • Demo
    • Industries
      • SaaS
      • Health
      • Finance
      • Education
      • Automotive
      • See More
    • Resources
      • Roadshow 2023
      • Blogs
      • Case Studies
      • News
      • Podcasts
      • Webinars
      • Awards
    • About
      • About Us
      • Why GUIDEcx
    • Pricing
    • Schedule Demo
    • Login