3 Ways Client Onboarding Helps HealthTech Companies Transition to a Value-Based Model

By Todd White
Jul 13, 2021

The effects of the COVID-19 pandemic has been subsiding (albeit cautiously). With this, virtually every healthtech organization has been feeling pressure to reduce overhead healthcare costs. At the same time, there’s the pressure of enhancing the patient experience. 

The transition from a volume-focused patient care system to one based on effective patient care results isn’t an easy one. According to Deloitte Insights research, some important factors are necessary for this to happen successfully. Along with reorienting physicians to focus on improved patient care, an efficient onboarding system can help healthtech companies guide healthcare organizations. Tools can be implemented that track real-time data and analytics. Not only that, but they also can help health professionals determine treatments and best results for patients. 

As more healthcare organizations move toward a value-based payment model, it’s more important than ever for healthtech to offer a platform to organize vast amounts of data in ways that provide accurate, reliable, comprehensive patient information that improves personalized patient care and expedites payment. 

There are three areas where strategic client onboarding has a positive impact on patient care. These areas are data accuracy, a comprehensive patient profile, and automated processes. Let’s discuss each point. 


Track Data Accuracy

With a new emphasis on collecting patient health data, providers are now looking to healthtech companies. They can help providers develop data analytics infrastructures, analyze quality metrics, monitor a patient’s progress, and make any necessary improvements. But data is only helpful when it’s accurate. 

“Correctly linking patient data across organizations is a key element of value-based care, patient safety, and care coordination,” explains Jessica Kent at Health IT Analytics. “Duplicate or mismatched records can result in privacy risks, claim denials, redundant medical tests or procedures, and reporting errors.”

As part of the onboarding process, the healthtech customer success team can set up a platform that tracks inconsistencies in data. Hence, you have reliable data on which to build care variations and processes.


Organize and Consolidate Various Data Sources

The goal of value-based care is to standardize healthcare processes through best practices and measured results. To do that effectively, healthcare organizations need a complete overview of collected data. 

Healthtech companies help their customers determine which processes work and which don’t. They do this by gathering data from different sources, such as clinical patient information or data collected from medical wearable devices, then consolidating this information on one platform.


Automate Manual Processes 

Studies show that around 80 percent of in-office physicians use EMR. Thousands are still relying on paper patient files and manual billing processes. Whether or not digitized patient records save physicians time or improve the patient experience is up for debate. However, healthcare is bracing itself for a potential shortfall of US primary care physicians by the year 2030. As such, healthcare organizations will lean more on healthtech expertise to implement ways to acquire essential data. This data contributes valuable insight to developing strategies to reduce overhead costs, increase revenue, and maintain a positive patient experience. This is especially helpful when healthcare companies have less available staff and resources to achieve this. 

 Automating operational and administrative tasks can offset some of the healthcare providers’ challenges while delivering a better patient experience, improved quality of medical service, reduced risk of noncompliance, and lowered costs.

Today’s healthcare organizations need strategic ways to reduce maintenance costs while increasing revenue to focus on better patient care. Collaborating with a trusted healthtech partner to implement onboarding strategies that facilitate automating tasks geared to improve business and healthcare outcomes is a healthy first step toward innovative patient care. 

As healthtech organizations learn to navigate and analyze numerous data sources, explore new patient care delivery systems, develop standardized care pathways for better patient outcomes, and automate essential tasks and workflow processes, the need for focused, collaborative onboarding is vital to keep the focus on individualized care and to collect patient-specific data that will improve care outcomes. 


Click here to learn how implementing our onboarding system can optimize your healthtech delivery systems. 

Todd White


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