Fast and efficient time-to-value for users is a sign of a successful customer onboarding strategy. In order to achieve this in your organization, you need to design and operationalize a digital onboarding strategy that allows your team to focus on driving value. By leveraging digital onboarding capabilities, you can streamline this critical stage of the customer lifecycle and reduce repetitive, time-consuming tasks so that your team can focus on value-driving activities and the moments that matter.
In this webinar, you will learn how to:
- Incorporate both digital and human-led strategies to optimize the efficiency of your onboarding program and maximize the delivery of customer value
- Take a truly customer-centric approach to create a tailored onboarding experience
- Leverage transparency and empathy to turn poor customer onboarding experiences into positive relationship-building moments.
Meet Harris Clarke
Harris Clarke brings a unique skill set from his decade-plus experience in big data, customer experience, and diplomatic relations to unlock insights and provide products aimed at elevating the B2B customer experience.
With time spent working in the software industry and for the State Department and Department of Justice in Washington, D.C., Harris has brought his knowledge to the forefront, building best practices that have enabled the GUIDEcx team to deliver world-class service.
Meet Anthony D’Auria
With over 12 years of experience in customer success, operations, leadership, and process development at companies like BlackBerry and Oracle, Tony is responsible for helping companies define, build and deploy customer success strategies across their organization.
Passionate about Customer Success, Tony is focused on delivering scalable outcomes that drive business growth through collaborative problem-solving.