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After analyzing thousands of customer implementations (over 500,000 to be exact),…
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Customer success teams know the struggle all too well. You launch…
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Had a client demand a feature that doesn’t exist and insist…
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“Can you tell us what you’re hoping to get from our…
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Ever heard of the “trough of disillusionment?” Coined by Gartner as…
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Many CS professionals feel disconnected from their company’s big picture, while…
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Customer onboarding plays a vital role in ensuring customer success and…
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B2B Customers have Heightened Expectations for the Customer Onboarding Process The…
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Acquiring new clients costs five times more than retaining existing ones.…
