Announcing the Launch of Office Hours

By GUIDEcx
Jan 20, 2023

Our Guides are never far away from our customers. Because at GUIDEcx, we’re committed to helping companies improve their customer onboarding experience, satisfaction, and success.  

That’s why we’re excited to announce the launch of Office Hours, a new monthly webinar series exclusively for our customers.  

We’re hosting the first Office Hours webinar on Tuesday, Jan. 31, at 3 p.m. ET.  

In this free-flowing discussion, our product team members will walk customers through an in-depth look at the latest and greatest product releases and features. We’ll also answer any questions!

“Our mission at GUIDEcx is to help people work better together, and the launch of our new Office Hours series aims to do just that. We are excited to provide our valued customers with direct access to our product team to learn more about our new features and ask our team any questions. 

Stacey Hatch

Product Marketing Manager, GUIDEcx

What to Expect in January’s Office Hours 

The January webinar will cover the following topics: 

  • Mobile App Updates 
  • Vanity URL 
  • CSAT via Email 
  • Advanced Time Tracking 
  • Salesforce AppExchange 
  • Gainsight Integration 

Customers can find the registration link in an email or log into GUIDEcx to register today.

Not a GUIDEcx customer yet? Reach out to learn how our customers saved time by 49% with our client onboarding software. 

Learn More About Our January Product Feature Releases 

Get up to date on the latest product releases from January and learn how they can help improve your onboarding process.  

GUIDEcx + Gainsight Integration 

We kicked off the new year strong with the announcement that GUIDEcx is a certified Gainsight integration partner. Our customers can now leverage the power of Gainsight – the leading customer success tool – and GUIDEcx – the best-in-class customer onboarding solution – to streamline the complete customer journey, communicate across teams and automate the process of gauging and managing risk.  

The GUIDEcx + Gainsight integration allows Premium and Enterprise users to: 

  • Have visibility across the complete onboarding experience 
  • Easily assign tasks to CSMs and keep them automatically informed 
  • Get early indicators on onboarding health and manage risk with automatic CTAs 

Advanced Time Tracking

Tracking time within GUIDEcx is now easier than ever before. We always aim to help our users further optimize ROI, set proper customer expectations, and improve operational efficiency. So after an extensive beta period, we released updates to our Time Tracking experience to make it a more natural part of the workflow.

Want toTry GUIDEcx For Free?

We get it – you’d like a test drive. Reach out and one of our Guides will give you a personal tour of our platform, help determine if GUIDEcx is right for you, and set you up with access to our 14-day free trial.

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