How Customer Onboarding Improves Trust by Accelerating Time to Value


We were honored to host a webinar on Tuesday, September 26 with guest speaker Shari Srebnick from Forrester Research.

Srebnick wrote in a 2022 blog post, “Effective customer onboarding is the launchpad to customer value.” In this webinar, Shari joins host Peter Ord, Founder and CEO of GUIDEcx, to discuss the role of onboarding to:

  • Accelerate Adoption – Make it more accessible to drive the internal change necessary to recognize the value your product delivers 
  • Build a Trust-Based Relationship – You don’t get a second chance to make a first impression, and often you only get one chance.
  • Realize Value Sooner – How you maximize the time to initial value.
Watch The Webinar
Profile picture of Peter Ord, Founder and CEO of GUIDEcx
Peter Ord
Founder and CEO

Founder and CEO of GUIDEcx, Peter Ord, has worked to revolutionize the client onboarding and implementation process by creating the most advanced tools for delivering value faster for SaaS clients. GUIDEcx is the top choice for SaaS project managers and client success teams to invite, guide, and engage their customers. Peter is driven to help companies create an unforgettable customer-centric onboarding experience that makes the right impression.

Shari Srebnick
Principal Analyst
Forrester Research

Shari Srebnick is an award-winning customer success professional and holds over a decade of account management and customer success experience. Focused on B2B post-sale engagement, Shari’s work helps customer success executives and functional leaders navigate the oft-changing landscape of customer success. She has held both practitioner and leadership roles at B2B software-as-a-service (SaaS) organizations.

Watch The Webinar

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Discover how GUIDEcx can help you improve efficiency by reducing your customer onboarding timeline and increasing the capacity of your project managers. Our unparalleled professional resources and unwavering commitment to excellence support our industry-leading customer onboarding solution.