GuideCX has a new partnership with txtsmarter, a state-of-the-art text and social media message archiving system. They archive conversations from top platforms including iMessage, Android, WhatsApp, WeChat, and more.
In a company first, GuideCX was able to onboard txtsmarter in one day, following a meeting at this year’s SaaStr conference. The record time continues to solidify GuideCX as the nation’s top client onboarding system.
GuideCX offers a transparent process to invite, guide, and engage both internal and customer teams. We also offer key features like enhancing the new customer experience and the ability to reduce time to value. As companies like txtsmarter continue to scale quickly, the need for an efficient SaaS onboarding software is a must.
“When customer-centric clients like txtsmarter grow at such a rapid pace, an easy-to-follow onboarding experience can not only help them keep those customers but also provide accountability between both parties right from the start,” said Peter Ord, founder and CEO of GuideCX. “Being able to onboard them within 24 hours sets a new standard for GuideCX and shows what’s possible when you have a streamlined and efficient process.”
Onboarding was once considered a labor-intensive process. GuideCX simplifies it by keeping users on track with automated tasks, reminders, and updates. We offer the opportunity to engage teams by enabling them to interact with the project. This includes completing tasks, viewing a current status, sending updates, making notes, and more. Benefitting on-the-go companies like txtsmarter, GuideCX is accessible through the online portal, by mobile app, or by email.
The txtsmarter partnership also comes during an extremely successful year for GuideCX. We were the recent recipient of 14 badges by G2, the world’s top B2B services and review website. The record onboarding continues to help shape our recognition moving forward and redefine the client onboarding process.