“When we were thinking about what the future looked like for Catchafire, it really became clear that there was a lot of opportunity to create efficiencies and optimize our onboarding processes,” says Emma Schrager, Senior Manager of Implementation and Program Operations at Catchafire.
Catchafire began their search for a platform that would optimize their onboarding processes and allow them to grow more efficiently. Partnering with nonprofits, volunteers, and funders, it was important to them to have an efficient onboarding process to handle their partnerships. With key values—including ease of use, data reporting capabilities, adaptability, and flexibility—in mind, Catchafire chose GUIDEcx as the solution to their problems.
Since the implementation of GUIDEcx, Catchafire has seen a 2–3X increase in their capacity to onboard clients and an increase in their operational efficiency. “GUIDEcx has really created a strong foundation for us in terms of how we optimize and scale as we grow on different layers,” says Emma. “It has streamlined a lot of our processes and created efficiencies that allow us to scale our work.” GUIDEcx templates, automation, and other features allow Catchafire to obtain visibility into forecasted launch dates, which has improved the way we are able to manage our pipeline and resourcing. Due to these automations, Catchafire was able to onboard their first customer within the GUIDEcx platform in less than 8 weeks.
Read the full case study to learn more about how Catchafire increased their growth capacity by 2-3X with GUIDEcx.
- Why Digitizing Onboarding Improves the Customer Experience - February 24, 2023
- 8 Ways Customer Onboarding Strategies Are the Keys to Efficiency - February 23, 2023
- Catchafire Sees 3X Growth Capacity with GUIDEcx - February 13, 2023
