Your Current Customers Will Help You Push Past the Pause (Webinar)

What if your current customers are your only customers for the rest of this year?

With COVID-19 affecting all of us, we must ask some genuine questions. Large and small businesses face major obstacles: mass layoffs, frozen budgets, increased remote work, and more. It’s easy to tell ourselves things are “on pause” in these unprecedented times.

The Solution

The good news is there’s a compelling avenue for pushing ahead in this crisis: focusing on your current customers. There are likely multiple ways to leverage better the experience you’re providing them, even expanding your relationship with them.

In this webinar, Todd White welcomes Donna Weber to share how you can take your finger off the pause button by focusing on your existing customers.  Donna is one of the world’s foremost experts on customer onboarding and has built multiple Customer Success and Customer Education programs from scratch.

You’ll walk away with best practices and tactical tips for engaging customers and driving results immediately:

• How to utilize “ongoing onboarding” to expand your offering
• How to get back to 100% productivity
• How to make your experience more modern and offer more value

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Todd White

Todd has built multiple sales teams from the ground up and bases his sales philosophy on customer experience. After analyzing the #1 cause of SaaS churn–rough and lengthy installs–he and a co-worker set out to solve that problem. They built GuideCX, where Todd is hyper-focused on creating the best new customer experience there is on the market.

Latest posts by Todd White (see all)

• In the Dark About Client Onboarding Costs? Let’s Shed Some Light on Cost and Retention – August 18, 2021
• How to Perfect the Sales-to-Customer Onboarding Handoff – February 2, 2021