Strategies & Tactics for Scaled Customer Success


The landscape of B2B consumer expectations is changing fast, and staying ahead is the key to your customer success. Join experts Harris Clarke, Chief Operating Officer at GUIDEcx, and Irit Eizips, Chief Customer Officer & CEO at CSM Practice.

During this webinar, Harris and Irit tackle critical customer success questions that every forward-thinking organization needs to answer:

  • What does “scaled” mean, and where do organizations start when creating these practices?
  • When is the right time for an organization to implement scaled CS practices?
  • Can a company scale without CS operations? 
  • How does a mature, scaled practice look? How does the team skill set change as it matures?
  • Who within my organization should participate in scaling CS practices?
  • Does scaling CS mean we need to adopt new technology? What tech, if any, is required?
harris clarke and irit eizips

From understanding the significance of scaling to implementing effective strategies, this webinar promises to be an eye-opener for business leaders, customer success practitioners, and enthusiasts alike.

Meet the Speakers

harris clarke, guidecx chief operating officer
Harris Clarke
Chief Operating Officer
irit eizips, ceo at CSM practice
Irit Eizips
Chief Customer Officer & CEO
CSM Practice

As the Chief Operating Officer at GUIDEcx, Harris Clarke brings a unique skill set from his decade-plus experience in big data, customer experience and diplomatic relations to unlock insights and provide products aimed at elevating the B2B customer experience.

With time spent working in the software industry and for the State Department and Department of Justice in Washington, D.C., Harris has brought his knowledge to the forefront, building best practices that have enabled the GUIDEcx team to deliver world-class service.

Those efforts were recognized on an even greater level when the company earned the coveted #1 ranking on G2’s Relationship Index out of all project management tools, beating out household names and other project management tools that have been around for decades.

Irit Eizips, Chief Customer Officer & CEO at CSM Practice, is a world-renowned expert in customer success strategies. She was nominated Top Customer Success strategist and influencer, year after year since 2013, for her contributions in shaping CS methodologies.

Early 2023, Irit was named as one of the Top 100 Customer Success Influencers and in 2022, Top 25 Most Innovative Leaders in CX. In 2021, Irit was recognized as one of the Top 100 Global Inspirational Leaders and Top 150 Global Customer Experience Thought Leaders.

Irit shares trends and innovative customer strategies on her YouTube channel, blog, and podcast episodes. A veteran public speaker, Irit is often featured as a guest speaker at leading industry events. Irit has also served as a judge in globally renowned industry awards such as the USA CX Awards, CS Excellence Awards, and the CS100 Awards.

Talk With a Guide Today

Discover how GUIDEcx can help you improve efficiency by reducing your customer onboarding timeline and increasing the capacity of your project managers. Our unparalleled professional resources and unwavering commitment to excellence support our industry-leading customer onboarding solution.