Deepak Paripati, Head of Customer Success at Nektar.ai, joins Dave Thompson to share how you can take your onboarding and customer success teams from basic playbook automation to the next level of data-driven automation.
Key Takeaways:
- How can you assess your current state to find areas for data-driven process automation improvement
- What tools and tech are available to facilitate a higher level of CSM automation
- What is the impact of investing in more process automation
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