Deepak Paripati, Head of Customer Success at Nektar.ai, joins Dave Thompson to share how you can take your onboarding and customer success teams from basic playbook automation to the next level of data-driven automation.
Key Takeaways:
- How can you assess your current state to find areas for data-driven process automation improvement
- What tools and tech are available to facilitate a higher level of CSM automation
- What is the impact of investing in more process automation
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Director of GTM at GUIDEcx
Andrew Hull is the Director of GTM at GUIDEcx, where he focuses on how modern SaaS companies design and scale customer onboarding. In his role, Andrew works closely with implementation leaders, customer success teams, and revenue operators to understand what actually drives successful implementations, and where onboarding processes tend to break down.
Latest posts by Andrew Hull (see all)
- Customer Onboarding is One of the Most Complicated Challenges in B2B – May 27, 2026
- Introducing Dana Okerlund, Director of Product at GUIDEcx – May 21, 2026
- Introducing Chris Griffith, Chief Technology Officer at GUIDEcx – May 19, 2026
