Accelerating Implementations by 53% for Construction Giant Hyphen Solutions

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About Hyphen Solutions

Hyphen Solutions is modernizing the residential construction industry. Founded in 1999, their platform connects builders and suppliers with a suite of integrated tools—including scheduling, purchasing, accounting, and payments. Their flagship product, BuildPro, laid the foundation for a broader ecosystem that now includes ERP systems like BRIX and HomeFront, as well as Hyphen Wallet, a payment solution. Together, these tools offer a comprehensive end-to-end workflow from sales through warranty for homebuilders of all sizes.

BEFORE GUIDECX

Delivering Consistent Implementations Complicated by Multiple Product Offerings Managed by Different Teams

Given Hyphen’s breadth of product offerings, implementations can get complex. Each product has its own implementation team and workflows that complicate delivering consistent onboarding experiences for their customers. For customers, working with multiple different teams and across processes could, at worst, feel like working with several distinct products. The team at Hyphen would hear that customers would sometimes struggle knowing who to contact and be on disparate onboarding schedules.

Internally, the fragmentation created inefficiencies and blind spots. Hyphen teams couldn’t easily track project dependencies, leading to coordination delays and forecasting challenges. “Everybody ran off their own individual spreadsheets that they created in a siloed environment,” said Jenifer Owen, Director of Implementations – Hyphen Wallet. “There was a lot of gray area.”

RESULTS

A Unified Onboarding Experience for Customers and Stakeholders

98
Fewer Days

to Implement a Customer

“Just by showing GUIDEcx, [prospects] know we have a well-thought-out, documented process. It gives them peace of mind.”

– Aaron Gray, SVP of Customer Experience at Hyphen Solutions

Don’t Lose Your Customers Before They Even Get Started

Book a demo to see how GUIDEcx can transform implementations for you.

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