Forbes Technology Council: Why Businesses Should Match Employee Skills With Job Roles

By Belle Ferro
Mar 21, 2022

Peter Ord, March 18, 2022

Most people appreciate the image that comes with a big job title. As CEO at GuideCX, I can engage with a variety of business leaders that wouldn’t take my calls unless I had that acronym following my name. But, for me, “CEO” represents the hard work that goes into creating and growing a business.

Studies have found that 70% of employees said their sense of purpose is defined by their work. If their roles are unclear, defining that purpose is almost impossible. It’s tempting to overuse job titles as rewards or to find a place for people to fit in an image rather than focusing on the work they’ll be doing. But with nearly half of all U.S. workers working remotely at least part of the time, it’s more important than ever for your team to have the skills necessary to function within clearly defined job roles—not just job titles.

A McKinsey study found that the top three reasons employees quit are that they didn’t feel valued by the company (54%), they didn’t feel valued by their managers (52%) or they didn’t feel a sense of belonging while at work (51%). When you build job roles that clearly define responsibilities and focus on the employee skills, they will feel valued—that they are contributing to achieving department and business goals.

A meaningful job title helps your employees measure personal job growth through opportunities to work as a team, learn, lead, share knowledge, contribute unique skills to finding solutions and grow from challenges. In return, organizations benefit from teams that can collaborate and can eliminate the risks of underutilizing employees with duplicate roles, improve productivity and create a positive work culture.

Here’s how:

Read the full article here.

Recent Articles

Onboarding vs. Implementation: What’s the Difference?

Onboarding vs. Implementation: What’s the Difference?

Congratulations! You’ve just signed a contract with a brand-new client. Now what? Although it may seem like your hard work is over, the next step in the process is just as critical to you and your customer’s success. Now, it’s time to invest in customer onboarding and...

FinTech How-To: 3 Ways to Solve FinTech Pain Points

FinTech How-To: 3 Ways to Solve FinTech Pain Points

FinTech is currently one of the world’s fastest-growing industries. From Bitcoin to Cashapp, FinTech companies are constantly finding new ways to innovate and enhance the financial sector. However, FinTech companies often have to deal with significant regulations,...

An In-depth Look at GuideCX’s Resource Management Feature

An In-depth Look at GuideCX’s Resource Management Feature

For many businesses, resource management is quickly becoming one of the most important factors to consider in business optimization. As your company grows and takes on new staff, clients, projects, and resources, you may need to adjust much of what you do in order to...