WHO IS KOUNT?
The Kount team knew they needed to find a solution that not only streamlined the integration process but also allowed for greater visibility. Oftentimes, they were unsure of whether the implementations were so long because of a roadblock in their own workflows or challenges that their customers faced with learning the platform itself.
Kount needed software that was not only simple for their internal team to learn but allowed for customer-facing solutions that kept everyone on track. That’s why they turned to GUIDEcx after searching for solutions extensively. GUIDEcx has provided them with a comprehensive customer partnership, allowing them to identify their weaknesses and improve through the system.
Read the full case study to learn how Kount cut customer onboarding time by 43% and increased capacity by 40%!
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