CASE STUDY

Kount Cuts Onboarding Time by 43% and Increases Capacity by 40% with GUIDEcx

WHO IS KOUNT?

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Prior to using GUIDEcx, Kount’s integrations averaged about 90 to 120 days. Between the need to sift through and create heaps of data and bringing in a developer to help them, integrations were not only challenging to manage but also time-consuming. This meant that Kount was losing valuable time and resources with each implementation. Considering this lost time and resources, they were also missing out on a significant amount of possible revenue.

The Kount team knew they needed to find a solution that not only streamlined the integration process but also allowed for greater visibility. Oftentimes, they were unsure of whether the implementations were so long because of a roadblock in their own workflows or challenges that their customers faced with learning the platform itself.

Kount needed software that was not only simple for their internal team to learn but allowed for customer-facing solutions that kept everyone on track. That’s why they turned to GUIDEcx after searching for solutions extensively. GUIDEcx has provided them with a comprehensive customer partnership, allowing them to identify their weaknesses and improve through the system.

Read the full case study to learn how Kount cut customer onboarding time by 43% and increased capacity by 40%!

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