Startup Culture without the Chaos

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

• Invite everyone to the project—internal resources, customer teams, and third-party vendors.
• Guide each step and stay on track with automated tasks, reminders, and updates.
• Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

Job Description

Our Engineering team is looking for people who are eager to join a high-growth startup and thrive with the opportunity and responsibility that comes from that startup environment. If you’re looking for a comfy, stable, 9 to 5 job where you can just grab a task and be left alone, then this is not for you.

Let’s chat if the following describes you:

• Passionate: You inspire others with your focus on excellence. You care about the success of your coworkers, team, and GuideCX.
• Curious: You’re hungry to learn and are committed to continual learning and improvement in your career.
• Collaborative: You strive for inclusion and recognize the value of differing perspectives in making better decisions.

As a software engineer, you’ll have the unique opportunity to be a key contributor to the future success of a rapidly growing company by setting the foundation for quality applications that scale with enterprise growth.

The Day-to-Day

• Software Stuff: Develop and maintain web applications leveraging technologies such as React, NodeJS, Ruby, Postgres, and Serverless.
• Quality First: Each engineer is responsible for the quality of their work. You will help contribute to a behavior-driven testing strategy and are expected to be a key contributor and advocate of a “Quality Assistance” model. (Check out Atlassian’s approach to QA.)
• Agile: Work in an agile environment, collaborating daily with Product, UX, and Operations to build quality solutions to customer problems in a timely manner.

Qualifications

• BS in computer science, IS, or equivalent experience
• 1–5 years of experience in enterprise development
• Demonstrated experience managing your time to deliver work on schedule
• Knowledge of software design principles and best practices and how they apply to the maintenance of enterprise-grade software
• Excellent written and verbal communication skills
• Development of good habits and patterns of continual improvement and learning
• Professional experience with any of the following:
  • HTML/JS/CSS (keeping it vanilla)
  • Modern web application framework/library (i.e., React)
  • NodeJS
  • Ruby on Rails
  • GraphQL
  • Docker
  • Kubernetes
  • AWS services (i.e., Lambda, ECS)
  • Terraform
  • SQL (Postgres)

Apply by Email

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

• Invite everyone to the project—internal resources, customer teams, and third-party vendors.
• Guide each step and stay on track with automated tasks, reminders, and updates.
• Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

Job Description

GuideCX’s sales development representative focuses on meeting new people, leaders of operations, varying business verticals, networking, and prospecting. You build pipelines for and partner with executive sales managers (ESMs) to close deals for appointments you set for them. The ESMs are a valuable support resource to you to help provide tips and tricks that help set up more appointments as well as your direct manager and peers.

What You Will Do

• Make prospecting calls and cultivate leads
• Introduce GuideCX to operations managers throughout the US and internationally
• Set up demos for executive sales managers
• Share the value of the product and how it has changed the lives of our customers and their clients
• Cultivate new relationships with potential customers (“Can we go to lunch?”)

Requirements

Our office atmosphere brings diverse personalities where everyone’s voice is heard, recognized, and respected. A successful candidate possesses the following attributes and qualifications:

• High school diploma or higher
• Prior sales experience
• Trustworthy (We expect everyone to do the right thing.)
• Able to communicate clearly and proactively
• A strong worker, delivering their best each day
• A team player, who cares about others’ success and shares what they’re doing well with others
• Interested in helping build a world-class company

Benefits

• Base pay $30,000–$40,000 + uncapped commission
• Potential for career advancement with a fast-growing company
• Medical, dental, and vision insurance
• Flexible time-off

Apply by Email

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

• Invite everyone to the project—internal resources, customer teams, and third-party vendors.
• Guide each step and stay on track with automated tasks, reminders, and updates.
• Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

Job Description

The GuideCX Customer Success Team focuses on product engagement and account expansion. We do this by instructing on best practices within the application, consulting with our customers on best onboarding principles, and encouraging their continued success using their GuideCX templates.

What You Will Do

• Expand current user base
• Onboard customers onto GuideCX with GuideCX
• Amaze our customers with world-class support, training, and consulting via chat, online meetings, and regularly scheduled reviews
• Work closely with the product team to help direct product development
• Maintain and enhance our customer culture
• Continually train and master your craft
• Help your customers look good with their customers through GuideCX
• Audit customer accounts and provide feedback for success
• Identify and act on warning signs that a customer may cancel

Requirements: What do you need to be successful in your job?

Our office atmosphere brings diverse personalities where everyone’s voice is heard, recognized, and respected. A successful candidate possesses the following attributes and qualifications:

• SaaS CS experience preferred
• Desire to thrive in a start-up culture
• Abundance mentality. Share progress/victories with other the team!
• Create new ways to build happy and loyal customers
• Take fierce responsibility for your customers (and their customers)
• Confident in your ability to help the company move forward
• Excellent time management and prioritization
• Work well under pressure
• Understand complex processes and challenges and convert them to simple solutions
• Exceptional communication skills

Benefits

• Base pay with opportunity for monthly and quarterly bonuses
• Potential for career advancement with a fast-growing company
• Medical, dental and vision insurance
• Flexible time-off
• Incredible culture and leadership

Apply by Email

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

• Invite everyone to the project—internal resources, customer teams, and third-party vendors.
• Guide each step and stay on track with automated tasks, reminders, and updates.
• Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

The Day-to-Day

• Learn the software and its applications through dozens of industries
• Assist global customer base with best practices and troubleshooting
• Inspire brand loyalty through prompt, professional, and personable interaction

Requirements

• Available to start May 2021
• Ability to instruct and communicate clearly, written and verbal
• Strong attention to detail
• Critical thinking and problem solving

Preferred Qualifications

• Customer service background
• Interest in SaaS operations

Apply by Email

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

• Invite everyone to the project—internal resources, customer teams, and third-party vendors.
• Guide each step and stay on track with automated tasks, reminders, and updates.
• Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

The Day-to-Day

• Product discovery research
• Collaboration with design and engineering to create and implement product concepts
• Agile/scrum team management

Requirements

• Available to start May 2021
• Ability to creatively solve challenging problems
• Strong written and verbal communication skills

Preferred Qualifications

• Major in Computer Science, Information System, Business Analytics, Business, or related field
• Junior, senior, or grad student
• Some experience in competitive business analysis. Can come from venture, selling on amazon, whatever!
• Self-motivated – at Guide, interns who have great ideas will have the opportunity to have huge impact

Apply by Email

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

• Invite everyone to the project—internal resources, customer teams, and third-party vendors.
• Guide each step and stay on track with automated tasks, reminders, and updates.
• Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

The Day-to-Day

• Writing clean, high-quality, high-performance, maintainable code
• Develop and support software including applications, database integrations, interfaces, and new functionality enhancements
• Support test and deployment of new products and features
• Participate in code reviews

Requirements

• Available to start May 2021
• Major in computer science, information systems, or related field

Preferred Qualifications

• React or similar framework
• NodeJS
• Ruby on Rails
• GraphQL
• Docker
• AWS Services (Lambda, ECS)
• Postgres

The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player. You will collaborate with mentors to develop new features and enhance existing products. You should ask questions, study new materials, and consistently seek to improve your skills. You should be comfortable in working with large-scale applications and frameworks and have outstanding communication and teamwork skills. This internship is for summer of 2021.

Apply by Email

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

• Invite everyone to the project—internal resources, customer teams, and third-party vendors.
• Guide each step and stay on track with automated tasks, reminders, and updates.
• Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

The Day-to-Day

• Define and research customer problems and present your research results to stake holders
• Design and prototype proposed solutions that will improve the product
• Manage, maintain and add new controls and assets to the current design system
• Positively contribute to the design team culture and help promote a product and design led organization
• Develop a relationship with product managers and with the engineering team
• Provide support to engineering by defining feature requirements, answering questions about your design, and guiding them to design assets used in your designs
• Find opportunities to go beyond the standard design position definition that will improve the product experience

Requirements

• Available to start May of 2021
• Basic knowledge and ability to perform UX research
• Basic understanding of design methods: sketching, wireframing, A/B testing, user testing, etc.
• Ability to meet timelines and milestones
• Basic understanding of design principles: usability, color theory, iconography, accessibility, etc.

Preferred Qualifications

• A portfolio that demonstrates your work
• A general understanding of agile methodologies
• Working towards a degree in graphic design, industrial design, user experience, computer science, digital media, business management, engineering or a related field or a recent graduate with a competency in user experience design

Apply by Email

Who We Are

GuideCX® is a client onboarding and project management platform that keeps your clients at the center of every project by providing complete visibility into the work.

• Invite everyone to the project—internal resources, customer teams, and third-party vendors.
• Guide each step and stay on track with automated tasks, reminders, and updates.
• Engage teams by enabling them to interact with the project in the way they prefer. They can complete tasks, view status, send updates, make notes, and more—through the portal, email, or mobile app.

GuideCX helps you deliver projects faster with fewer issues and accelerate time to value for your customers.

The Day-to-Day

• Available to start May 2021
• Build and present reports that help drive data backed decisions
• Clean and prepare data for visualization and analysis
• Contribute to team culture, participate actively in meetings, and produce actionable deliverables

Requirements

• Some experience in either SQL, Python, or R
• Able to figure out problems with limited help
• Junior, senior, or recent grad
• Major in data science, information systems, business, or related field

Preferred Qualifications

• Experience in statistical modeling/machine learning
• Experience in one or more BI tools (Domo, Tableau, Power BI, etc.)

Apply by Email