Why Customer Success is Not a Cost, but a Growth Channel
Webinar: How Onboarding Can Double Your NRR
Our very own founder and CEO, Peter Ord, was a guest on Custify’s webinar on Wednesday, September 7. The webinar was hosted by Irina Cismas, head of marketing with Custify. Ord explained how onboarding can double your net revenue retention. Here is an overview of...
The Key to Converting More Free Trials with Bryan Neale and Todd White
Everyone loves free stuff. For businesses, free trials mean building trust with prospective customers and lowering the cost of customer acquisition. Free trials are also becoming increasingly necessary for SaaS companies looking to create long-term contracts by...
How Client Implementation Software Differs from Project Management Tools
When it comes to comparing a project management tool and client implementation software, there's actually a big difference between the two. Get to know our founder and CEO, Peter Ord, as he talks about the difference, what inspired him to create GuideCX, and results...
How Project Managers Are the Glue to Implementing and Onboarding New Customers in 2020 and 2021
Our own Todd White, Harris Clarke, and Karen Toal put their heads together this year to discuss why project managers are more important than ever in 2020. With COVID-19 and most people working from home, the time-to-value with client onboarding projects and customer...
Secrets to Accelerating Revenue Through Customer Trust
When it comes to growing the company sales pipeline, maintaining client satisfaction, and ultimately reducing churn, trust is the most important currency for customers. When trust is built, revenue will naturally increase, renewals will be won, and referrals will...
Your Current Customers Will Help You Push Past the Pause (Webinar)
What if your current customers are your only customers for the rest of this year? With COVID-19 affecting all of us, we’re having to ask some very real questions. Businesses large and small are facing some major obstacles: mass layoffs, frozen budgets, increased...
