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Our own Todd White, Harris Clarke, and Karen Toal put their heads together this year to discuss why project managers are more important than ever in 2020. With COVID-19 and most people working from home, the time-to-value with client onboarding projects and customer...
When it comes to growing the company sales pipeline, maintaining client satisfaction, and ultimately reducing churn, trust is the most important currency for customers. When trust is built, revenue will naturally increase, renewals will be won, and referrals will...
The #1 cause of churn? A bad implementation. The last thing a new customer wants to do is leave your company before they even get to use what they bought! So where's the breakdown? If our implementations are confusing, elongated, and unpredictable, our customers...
What if your current customers are your only customers for the rest of this year? With COVID-19 affecting all of us, we’re having to ask some very real questions. Businesses large and small are facing some major obstacles: mass layoffs, frozen budgets, increased...