Do you ever have a dependency on a customer during onboarding or continued success efforts, yet they don’t have the same sense of urgency as you? More and more, we’re expected to deliver results with people who don’t report to us, and with stakeholders we don’t control. This can lead to frustration and project delays.
Our ability to influence can make all the difference in getting commitment and achieving our objectives. In this session, Andy Kaufman – Author, Speaker, and Executive Coach, talks about what influence is (and how it differs from manipulation).
Key Takeaways:
- Andy shares a 5-part model from neuroscience that will help improve your ability to influence without authority
- We review Dr. Robert Cialdini’s weapons of influence, including how to ethically use them (as well as defend against them when people try to use them on us)
- Andy shares insights from his People and Projects Podcast interviews, giving you practical, evidence-based tips that will help you lead and deliver
- Walk away with recommended books and resources to continue your learning after the session!
Talk With a Guide Today
Discover how GUIDEcx can help you improve efficiency by reducing your customer onboarding timeline and increasing the capacity of your project managers. Our unparalleled professional resources and unwavering commitment to excellence support our industry-leading customer onboarding solution.
- The Psychology of Onboarding: What Makes Customers Tick – September 5, 2024
- 5 Project Management Pain Points and How to Solve Them – August 16, 2021
