GUIDEcx, the leader in client onboarding and project management software, was named the “Best Customer Success Tool” winner in the 2022 Customer Success Collective Awards. Winners were announced on October 13. 

“GUIDEcx takes great pride in providing a positive customer experience and a smooth onboarding process for their clients,” says Alex Ruggiero, Community Events Producer, Customer Success Collective. “GUIDEcx continues to introduce product enhancements that improve efficiency and increase time to value for their customers. With a focus on the future, GUIDEcx strives to serve as a guide to those looking to create a more effective onboarding process.”

“Some customers need hand holding,” Ruggiero added. “With GUIDEcx, we don’t have to disrupt our processes to help them. On the platform, each task is a specific feature, you can still offer white-glove service and scheduling meetings only involves the click of a button.”

The Customer Success Collective Awards celebrate leaders in customer success. The Best Customer Success Tool category specifically highlights the company that provides the best CS software solution. Winners are determined by nomination and voting from members of the Customer Success Collective. This year, the organization received nearly 300 nominations in total for the award categories.

“We are thrilled to accept the number one CS tool in the space,” says Peter Ord, CEO. “Having created the category and now having an outside analyst review us as number one in the category just means the absolute world to us.”

“At GUIDEcx we help people work better together,” continues Peter. “A lot of hard work and effort has been put into building a world-class product for our customers. For an outside party to validate us is invigorating.”

GUIDEcx is dedicated to the success of their customers. With a focus on guiding customers through the onboarding process, this award showcases the strong and loyal relationships the organization has built with their customers. GUIDEcx continues to focus on platform enhancements that streamline the onboarding process, increase customer success, and lead to long-term retention. This achievement reflects GUIDEcx’s goal to serve as a guide to those looking to create a more effective onboarding process.

Schedule a free demo with a Guide to learn more about these new features and how GUIDEcx can improve your customer onboarding experience.

An Award Winning Fall

GUIDEcx has experienced an award winning fall with the announcement of winning Best Relationship product in the Relationship Index in the Fall 2022 G2 Awards. GUIDEcx also received 22 awards in additional categories as part of this award ceremony, including the following:

• Leader: Small-Business Grid Report
• Leader: Client Onboarding & Project Management
• Easiest to Use: Mid-Market
• Users Most Likely to Recommend: Mid-Market

GUIDEcx was also pleased to be named as a winner in two categories of the 2022 SaaS Awards: Best SaaS Products for Customer Services/CRM and Bespoke SaaS Solution of the Year. In addition, GUIDEcx was named as a finalist in the Best SaaS Product with 1,000+ Licensed Users category.