Ever been hit with an unexpected feature request during implementation? Us too. Ever had a customer demand more than your current product offering? Us too. Rob Zambito, Founder of Success Scaled, leads a session on “The Art of De-escalation”. Learn how to calm even the angriest customers and win critical customer success conversations — particularly where the customer expects a feature or service you don’t yet support.
In this session we provide you with a detailed guide to navigate and win de-escalation scenarios. Discover the importance of understanding customer needs, proving your understanding, and staying calm and collected throughout the process.
Key Takeaways:
- Detailed guide to navigate and win de-escalation scenarios
- How to respond to feature requests
- How to turn customer anger into actionable product feedback
Talk With a Guide Today
Discover how GUIDEcx can help you improve efficiency by reducing your customer onboarding timeline and increasing the capacity of your project managers. Our unparalleled professional resources and unwavering commitment to excellence support our industry-leading customer onboarding solution.
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