Elevating CX: Leveraging Customer Lifecycle Mapping for Memorable and Efficient Touchpoints

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In today’s highly competitive B2B technology landscape, providing a seamless and human-centered customer experience is essential to building lasting relationships and driving business growth.

Sabina Pons, CEO & CCO at Growth Molecules, joins Harris Clarke, COO at GUIDEcx, to dive into the art of Customer Lifecycle Mapping. Discover how to optimize your customer interactions to deliver surprising and delightful moments—without breaking the bank. Plus, learn how to create strategic touchpoints throughout the customer journey that feel personal, meaningful, and efficient. You’ll walk away with actionable tactics and key insights to help you and your business stand out by adding that extra “human touch” that customers crave.

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Discover how GUIDEcx can help you improve efficiency by reducing your customer onboarding timeline and increasing the capacity of your project managers. Our unparalleled professional resources and unwavering commitment to excellence support our industry-leading customer onboarding solution.