Anna Lise Arvelo, Program Manager at Quantum Metric, joins Harris Clarke, GUIDEcx COO, to discuss challenges facing onboarding teams in a hyper growth phase and strategies to scale efficiently. Anna Lise dives deeper into how Quantum Metric scaled to $100M in revenue and created an onboarding process to match the sophistication of their new customers.
Key Discussion Points:
- Challenges to onboarding teams in a hyper growth phase
- Process mapping with the right tech tools
- Emotional change management pitfalls and suggestions
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Director of GTM at GUIDEcx
Andrew Hull is the Director of GTM at GUIDEcx, where he focuses on how modern SaaS companies design and scale customer onboarding. In his role, Andrew works closely with implementation leaders, customer success teams, and revenue operators to understand what actually drives successful implementations, and where onboarding processes tend to break down.
Latest posts by Andrew Hull (see all)
- Customer Onboarding is One of the Most Complicated Challenges in B2B – May 27, 2026
- Introducing Dana Okerlund, Director of Product at GUIDEcx – May 21, 2026
- Introducing Chris Griffith, Chief Technology Officer at GUIDEcx – May 19, 2026
