30-Day Go-Live, Every Time: How Reach Brands Onboards Amazon Sellers at Scale

BEFORE GUIDECX

Massive Spreadsheets and Murky Next Steps

Prior to implementing GUIDEcx, Reach Brands’ onboarding processes lived in a 100+ row spreadsheet and an unfinished Pipedrive board, making it difficult to track progress and keep their promised 30-day launch window. On the client side, next steps weren’t obvious. When customers missed uploading key trademark papers or product photos, listings were shut down overnight and they lost revenue.

SOLUTION

Getting Clients Ready from Day One

After evaluating a few tools, including traditional project management tools, Reach Brands replaced their scattered solution with a single, template-driven onboarding workspace in GUIDEcx.

They prioritized building these elements into their client onboarding process:

• Day-one template. Listing, brand health, logistics, design, and customer service audits drop straight into a 30-day project with ready-made templates they use consistently.
• Shared weekly cadence. Internal and client teams meet once a week while working from the same project, so everyone sees real-time progress.
• Post-onboarding support. Additional templates handle 90-day goal approvals, margin checks, and offboarding—keeping processes consistent long after the initial launch.

RESULTS

30-day Go-Lives, Every Time

One operations lead has already onboarded 60+ brands while consistently hitting the 30-day go-live target.

With key documents captured upfront, after-hours emergencies are rare; teams work from tasks instead of inboxes, and even non-technical clients can locate their to-do list in a single click.

Looking Ahead

Reach Brands is broadening its GUIDEcx footprint. An always-on “Path to Winning” project now tracks year-round growth work, quarterly 90-day plans get client approval inside the platform, and deeper reporting is next on the roadmap—ensuring GUIDEcx remains the operational backbone as the company scales.