Rob Zambito, Founder & CEO of Scaled Success, joins Dave Thompson, Director of Partnerships, to explore key fundamentals of customer expansion. Leave this webinar with an actionable playbook you can implement to improve expansion and demonstrate major wins within your company.
Topics covered:
- Making the case on who should own expansion
- Preparing CSMs to sell
- Talk tracks to be successful + objection handling
Talk With a Guide Today
Discover how GUIDEcx can help you improve efficiency by reducing your customer onboarding timeline and increasing the capacity of your project managers. Our unparalleled professional resources and unwavering commitment to excellence support our industry-leading customer onboarding solution.
Director of GTM at GUIDEcx
Andrew Hull is the Director of GTM at GUIDEcx, where he focuses on how modern SaaS companies design and scale customer onboarding. In his role, Andrew works closely with implementation leaders, customer success teams, and revenue operators to understand what actually drives successful implementations, and where onboarding processes tend to break down.
Latest posts by Andrew Hull (see all)
- The Customer Onboarding Software Market Is Confusing. Here’s How to Navigate It. – March 3, 2026
- The Customer Onboarding Problems We Keep Hearing About – February 24, 2026
- Introducing a New Tool to Score Your Customer Onboarding Process – February 23, 2026
