It’s time to shift the perceptions of Customer Success from purely a support function to a channel that drives revenue. Philipp Wolf, CEO of Custify, and Shawn Stinson, former director of Customer Success with GUIDEcx, discuss how to re-position Customer Success as a growth channel.
Director of GTM at GUIDEcx
Andrew Hull is the Director of GTM at GUIDEcx, where he focuses on how modern SaaS companies design and scale customer onboarding. In his role, Andrew works closely with implementation leaders, customer success teams, and revenue operators to understand what actually drives successful implementations, and where onboarding processes tend to break down.
Latest posts by Andrew Hull (see all)
- The Customer Onboarding Software Market Is Confusing. Here’s How to Navigate It. – March 3, 2026
- The Customer Onboarding Problems We Keep Hearing About – February 24, 2026
- Introducing a New Tool to Score Your Customer Onboarding Process – February 23, 2026
