Description
Companies with well-defined customer success goals see a 25% higher customer retention rate. Goal-setting is not just a box to check; it’s the foundation for driving long-term customer satisfaction and growth. Kristen Hayer, Founder & CEO of The Success League, shares strategies for internal goal-setting and co-creating goals with customers.
Key Takeaways:
- Key metrics your organization should be measuring and setting goals against
- How to collaborate and align cross-functionally to set and achieve goals
- Best practices for developing mutual action plans
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