Why Customer Success is Not a Cost, but a Growth Channel

It’s time to shift the perceptions of Customer Success from that of purely a support function to a channel that drives revenue. Philipp Wolf, CEO of Custify and Shawn Stinson, director of Customer Success with GUIDEcx, discuss how to re-position Customer Success as a growth channel.

Why Customer Success is Not a Cost, but a Growth Channel
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momentum leader
high performer
most likely to recommend
best meets requirements

What Our Customers Are Saying

Task Management Cards

Customer Onboarding

With our customer-facing onboarding portal, customers, clients, and third parties have a space to coexist and communicate.

Build trust and awareness by white-labeling GUIDEcx to fit your company’s brand. You’ll get all the professional credit.

Project Management

Customers don’t need to know all of the behind-the-scenes work. If there are internal processes that you want to keep private, you can manage customer visibility settings.

Assign tasks to customers, internal team members, and third parties to make sure the right people get the right tasks done at the right time.

Project Plan

Task Management

With GUIDEcx’s Intelligent Forecasting Algorithm, you can predict revenue on hold, see what client onboarding projects can be brought forward for end-of-month or quarter deadlines, and more.