App-Garden’s Experience Taking Onboarding to a New Level

App-Garden’s Experience Taking Onboarding to a New Level

86% decrease in meeting length. 4x increased bandwidth. Customer Profile Hickory, North Carolina——App-Garden is a software company working in the K-12 education market, providing software that helps streamline processes for school offices. They provide solutions to...

Interview with Nancy Wilson from App-Garden

Interview with Nancy Wilson from App-Garden

Nancy Wilson from App-Garden shares how she has been able to do more implementations with less resources while improving their overall customer experience. “I used to spend a total of 4-5 hours speaking with customers during the implementation stage, now I only spend...

App-Garden’s Experience Taking Onboarding to a New Level

App-Garden’s Experience Taking Onboarding to a New Level

86% decrease in meeting length. 4x increased bandwidth. Customer Profile Hickory, North Carolina——App-Garden is a software company working in the K-12 education market, providing software that helps streamline processes for school offices. They provide solutions to...

Interview with Nancy Wilson from App-Garden

Interview with Nancy Wilson from App-Garden

Nancy Wilson from App-Garden shares how she has been able to do more implementations with less resources while improving their overall customer experience. “I used to spend a total of 4-5 hours speaking with customers during the implementation stage, now I only spend...

Your Customer’s Perspectives with Tobias Kederer (Podcast)

Your Customer’s Perspectives with Tobias Kederer (Podcast)

Are you seeing things from your customer's perspective? We sat down with Tobias Kederer to talk about the modern dynamics of onboarding new customers. Tobias has consulted in the CS/CX space for decades, and we're excited to share his wisdom. He covers how to scale...

Your Current Customers Will Help You Push Past the Pause (Webinar)

Your Current Customers Will Help You Push Past the Pause (Webinar)

 What if your current customers are your only customers for the rest of this year? With COVID-19 affecting all of us, we’re having to ask some very real questions. Businesses large and small are facing some major obstacles: mass layoffs, frozen budgets, increased...

App-Garden’s Experience Taking Onboarding to a New Level

App-Garden’s Experience Taking Onboarding to a New Level

86% decrease in meeting length. 4x increased bandwidth. Customer Profile Hickory, North Carolina——App-Garden is a software company working in the K-12 education market, providing software that helps streamline processes for school offices. They provide solutions to...

Interview with Nancy Wilson from App-Garden

Interview with Nancy Wilson from App-Garden

Nancy Wilson from App-Garden shares how she has been able to do more implementations with less resources while improving their overall customer experience. “I used to spend a total of 4-5 hours speaking with customers during the implementation stage, now I only spend...

Things that Should (and Shouldn’t) Be in Your Knowledge Base

Things that Should (and Shouldn’t) Be in Your Knowledge Base

How well does your knowledge base perform for your clients? The “knowledge base” is a critical element of every SaaS company, and most have some type of information portal or repository where people can find articles or help—after all, six in 10 consumers say they...

Are Onboarding Questionnaires Hurting Your Customer Experience?

Are Onboarding Questionnaires Hurting Your Customer Experience?

The new client sales handoff to the customer success team in charge of client onboarding is one of the most crucial times in a new client relationship because it provides an opportunity to build a relationship, and it can set expectations for all your future...

The Neuroscience of Customer Onboarding

The Neuroscience of Customer Onboarding

This article originally appeared on Springboard Solutions. Do you meet resistance from new customers when you most expect them to be excited about your product? The reason might be due to the inner workings of the brain. Ed Powers, Vice President of Client Success and...

Customer Experience is the New Frontier for Companies to Succeed

Customer Experience is the New Frontier for Companies to Succeed

The rise of technology and solutions has created a divide between companies and consumers. More and more companies are jumping on the bandwagon of using automation that may have a short-term benefit of cutting costs or speeding up some process, but in the process they...

How to Decrease Churn Rates by Improving Time-to-Value

How to Decrease Churn Rates by Improving Time-to-Value

Happy customers will usually stick with you, while unhappy customers will usually leave to do business with one of your competitors. The rate that customers leave is referred to as “churn,” and the higher your churn rate, the more time, money, and effort your sales...

How GuideCX Can Improve Your New Customer Experience

How GuideCX Can Improve Your New Customer Experience

The traditional processes for onboarding new clients are broken. If you are a company that brings on new clients, you probably already know this, but you continue working with emails, spreadsheets and clunky project management software because there isn’t a better...

Saas vs PaaS vs IaaS – Which is Right for You? (Part 2)

Saas vs PaaS vs IaaS – Which is Right for You? (Part 2)

In part one of this blog, we discussed the various differences between IaaS, PaaS, and SaaS as it pertains to cloud computing and data management. If you haven’t read that yet and need a quick overview of each one, we recommend going back and reading it first....

Things that Should (and Shouldn’t) Be in Your Knowledge Base

Things that Should (and Shouldn’t) Be in Your Knowledge Base

How well does your knowledge base perform for your clients? The “knowledge base” is a critical element of every SaaS company, and most have some type of information portal or repository where people can find articles or help—after all, six in 10 consumers say they...

Are Onboarding Questionnaires Hurting Your Customer Experience?

Are Onboarding Questionnaires Hurting Your Customer Experience?

The new client sales handoff to the customer success team in charge of client onboarding is one of the most crucial times in a new client relationship because it provides an opportunity to build a relationship, and it can set expectations for all your future...

The Neuroscience of Customer Onboarding

The Neuroscience of Customer Onboarding

This article originally appeared on Springboard Solutions. Do you meet resistance from new customers when you most expect them to be excited about your product? The reason might be due to the inner workings of the brain. Ed Powers, Vice President of Client Success and...

Customer Experience is the New Frontier for Companies to Succeed

Customer Experience is the New Frontier for Companies to Succeed

The rise of technology and solutions has created a divide between companies and consumers. More and more companies are jumping on the bandwagon of using automation that may have a short-term benefit of cutting costs or speeding up some process, but in the process they...

How to Decrease Churn Rates by Improving Time-to-Value

How to Decrease Churn Rates by Improving Time-to-Value

Happy customers will usually stick with you, while unhappy customers will usually leave to do business with one of your competitors. The rate that customers leave is referred to as “churn,” and the higher your churn rate, the more time, money, and effort your sales...

How GuideCX Can Improve Your New Customer Experience

How GuideCX Can Improve Your New Customer Experience

The traditional processes for onboarding new clients are broken. If you are a company that brings on new clients, you probably already know this, but you continue working with emails, spreadsheets and clunky project management software because there isn’t a better...

Saas vs PaaS vs IaaS – Which is Right for You? (Part 2)

Saas vs PaaS vs IaaS – Which is Right for You? (Part 2)

In part one of this blog, we discussed the various differences between IaaS, PaaS, and SaaS as it pertains to cloud computing and data management. If you haven’t read that yet and need a quick overview of each one, we recommend going back and reading it first....

How to Shorten Your TTV for New Clients

How to Shorten Your TTV for New Clients

Remember the last time you bought a piece of furniture from a retailer that you had to assemble yourself? Putting aside the aching back from all that time spent bending over, the process is usually a pretty simple one. You pull out all the pieces, follow the...

Things that Should (and Shouldn’t) Be in Your Knowledge Base

Things that Should (and Shouldn’t) Be in Your Knowledge Base

How well does your knowledge base perform for your clients? The “knowledge base” is a critical element of every SaaS company, and most have some type of information portal or repository where people can find articles or help—after all, six in 10 consumers say they...

Are Onboarding Questionnaires Hurting Your Customer Experience?

Are Onboarding Questionnaires Hurting Your Customer Experience?

The new client sales handoff to the customer success team in charge of client onboarding is one of the most crucial times in a new client relationship because it provides an opportunity to build a relationship, and it can set expectations for all your future...

The Neuroscience of Customer Onboarding

The Neuroscience of Customer Onboarding

This article originally appeared on Springboard Solutions. Do you meet resistance from new customers when you most expect them to be excited about your product? The reason might be due to the inner workings of the brain. Ed Powers, Vice President of Client Success and...

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