The new client sales handoff to the customer success team in charge of client onboarding is one of the most crucial times in a new client relationship because it provides an opportunity to build a relationship, and it can set expectations for all your future...

This article originally appeared on Springboard Solutions. Do you meet resistance from new customers when you most expect them to be excited about your product? The reason might be due to the inner workings of the brain. Ed Powers, Vice President of Client Success and...

The customer experience survey has become a ubiquitous part of our world, with companies everywhere trying to gather information and feedback about their interactions with clients and customers in an effort to improve. In that world of constant survey requests, it...

The rise of technology and solutions has created a divide between companies and consumers. More and more companies are jumping on the bandwagon of using automation that may have a short-term benefit of cutting costs or speeding up some process, but in the process they...

Happy customers will usually stick with you, while unhappy customers will usually leave to do business with one of your competitors. The rate that customers leave is referred to as “churn,” and the higher your churn rate, the more time, money, and effort your sales...

The traditional processes for onboarding new clients are broken. If you are a company that brings on new clients, you probably already know this, but you continue working with emails, spreadsheets and clunky project management software because there isn’t a better...

In part one of this blog, we discussed the various differences between IaaS, PaaS, and SaaS as it pertains to cloud computing and data management. If you haven’t read that yet and need a quick overview of each one, we recommend going back and reading it first....

The new client sales handoff to the customer success team in charge of client onboarding is one of the most crucial times in a new client relationship because it provides an opportunity to build a relationship, and it can set expectations for all your future...

This article originally appeared on Springboard Solutions. Do you meet resistance from new customers when you most expect them to be excited about your product? The reason might be due to the inner workings of the brain. Ed Powers, Vice President of Client Success and...

The customer experience survey has become a ubiquitous part of our world, with companies everywhere trying to gather information and feedback about their interactions with clients and customers in an effort to improve. In that world of constant survey requests, it...

The rise of technology and solutions has created a divide between companies and consumers. More and more companies are jumping on the bandwagon of using automation that may have a short-term benefit of cutting costs or speeding up some process, but in the process they...

Happy customers will usually stick with you, while unhappy customers will usually leave to do business with one of your competitors. The rate that customers leave is referred to as “churn,” and the higher your churn rate, the more time, money, and effort your sales...

The traditional processes for onboarding new clients are broken. If you are a company that brings on new clients, you probably already know this, but you continue working with emails, spreadsheets and clunky project management software because there isn’t a better...

In part one of this blog, we discussed the various differences between IaaS, PaaS, and SaaS as it pertains to cloud computing and data management. If you haven’t read that yet and need a quick overview of each one, we recommend going back and reading it first....

The new client sales handoff to the customer success team in charge of client onboarding is one of the most crucial times in a new client relationship because it provides an opportunity to build a relationship, and it can set expectations for all your future...

This article originally appeared on Springboard Solutions. Do you meet resistance from new customers when you most expect them to be excited about your product? The reason might be due to the inner workings of the brain. Ed Powers, Vice President of Client Success and...

The customer experience survey has become a ubiquitous part of our world, with companies everywhere trying to gather information and feedback about their interactions with clients and customers in an effort to improve. In that world of constant survey requests, it...