CASE STUDY

InTempo Triples Project Capacity and Reduces Hours by 15% with GUIDEcx

WHO IS INTEMPO?

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InTempo is a software company that focuses on providing solutions to help any organization that rents equipment to better manage their business, fuel growth, and build deeper relationships with customers. With a strong sense of customer service, InTempo supports clients of all sizes—from local businesses to full-scale enterprises.  

PROBLEM

Insufficient Tracking across Disparate Software

InTempo struggled to find a project management system that offered all of the features they needed: guidelines for a streamlined implementation process, resource and time tracking, and automation of simple tasks. The team used three disparate packages to keep track of everything they needed, but they were worried that details were still slipping through the cracks.


On top of the desire to improve their onboarding process was InTempo’s need to keep track of each team member’s billable work in a simple, time-effective way. Hours were being left off of timesheets and forgotten, which meant clients were not billed for relevant work. A forgotten hour here and there was hurting their bottom line. Each team member was struggling to get billable work approved and logged between the mountain of projects they were working on. Leaders knew they needed a solution that streamlined these processes so that they could continue to provide excellent customer service—without sacrificing their own success.

SOLUTION

Upgrading the Implementation and Time-Tracking Process with One System

After searching for the perfect solution to their challenges, InTempo found GUIDEcx. The client onboarding and project management system has offered all that they needed and more. In fact, they learn something new all the time. They’re still adding tasks every day, discovering things on an ongoing basis, and adding to the template. InTempo knew the platform would offer them essential features, but they have found even more benefits than expected.

Not only has GUIDEcx offered a consolidated system for InTempo’s implementations, but it has also helped them improve their customer service. They can offer greater visibility into their processes, stay in contact with customers throughout onboarding, and provide a clear timeline of next steps, expectations, and more.

Customer experience is one of the most important aspects of their business, and GUIDEcx helps them consistently provide that support. According to Tim Johnson, the director of operations at InTempo, “Our customers become family. It’s very important for us to make sure everything is taken care of. GUIDEcx is a customer-oriented platform.” The system has helped InTempo streamline internal and external processes alike, allowing for the best customer experience possible.

quote

“Our customers become family. It’s very important for us to make sure everything is taken care of. GUIDEcx is a customer-oriented platform.”

— TIM JOHNSON —
Director of Operations, InTempo

RESULTS

Tripling Capacity, Reducing Churn, and Streamlining Time with GUIDEcx

Since their implementation of GUIDEcx, InTempo has seen significant results. They have tripled their capacity because each team member is empowered to juggle multiple projects at once. They have also halved their churn on projects. Rather than focusing on stagnant projects that keep them busy, they have been able to automate many simple tasks, instead concentrating on productivity over everyday duties. Plus, according to Johnson, “The automation has been phenomenal for regaining some of the time that has gone into sending out notifications, emails, and reminders. It’s allowed me to reduce about 15 percent of my hours over the course of a week.” GUIDEcx has not only saved InTempo project managers time and money, but, by cutting churn in half, the company has also increased revenue. 

The data proves just how transformative GUIDEcx has been for InTempo. However, the platform itself isn’t the only thing that has been beneficial for the team. “The support at GUIDEcx is world-class,” says Ken Carter, project manager and migration coordinator. “They have allowed us to see our holes on paper and analyze the processes we’d been using. That was huge—it has forced us into a state of continuous improvement.”

TAKE ACTION

Ready to Take Client Implementation and Onboarding to the Next Level?

When it comes to your clients, you only get one chance to make a first impression, so make sure it’s a great one by inviting, guiding, and engaging internal and customer implementation teams with GUIDEcx. Our platform reduces time to value, creates visibility, and saves time with automation, ensuring project managers and their clients get work done as quickly as possible.

To learn more about how GUIDEcx can address your business needs, reach out to us and ask for your free 14-day trial to get started.

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