Welcome to the GUIDEcx Blog

When people know what to expect, they feel better—and that includes you. The GUIDEcx blog tells you everything you need to know about new client implementation and onboarding so you can rock at it every time.

MaidCentral Switches to GUIDEcx: Cuts Onboarding Tasks for Clients by 75% with GUIDEcx


MaidCentral’s onboarding process was complex and disorganized before their team decided to make a switch in May 2022. The onboarding process with the previous software system became so difficult to manage, MaidCentral’s team resorted to vetting some of their clients...

An Easy Guide for Setting Customer Onboarding Goals and Objectives


In 2017, a Taiwanese hiker was discovered after being missing for 47 days on the most treacherous mountain in the world: Mt. Everest. He and his wife had decided to ascend the mountain without a guide and became lost after a powerful snowstorm. Without a guide or a...

GUIDEcx Is Coming to a City Near You!


The summer concert season is still a few months away, but GUIDEcx is already getting ready to launch its tour across the country. That’s right, GUIDEcx is hitting the road this year and we look forward to meeting you at one of our stops. GUIDEcx has around 20 events -...

Announcing the Launch of Office Hours


Our Guides are never far away from our customers. Because at GUIDEcx, we’re committed to helping companies improve their customer onboarding experience, satisfaction, and success.   That’s why we’re excited to announce the launch of Office Hours, a new monthly webinar...

5 Customer Success Trends in 2023


Ensuring your organization has everything in its toolkit to enable customer success has never been more important. Nearly 90 percent of service leaders agree that customers have higher expectations than they did in previous years, and that number continues to grow. ...

Announcing the GUIDEcx + Gainsight Integration


As part of our commitment to helping people work better together, GUIDEcx is excited to announce our integration with Gainsight. GUIDEcx is proud to be a certified Gainsight integration partner. This partnership allows you to leverage the power of Gainsight – the...

GUIDEcx Partners with Customer Success Collective for 2023


2023 comes with exciting changes worldwide; at GUIDEcx, it means the start of our 2023 partnership with the Customer Success Collective!    The Customer Success Collective is a global community of customer experience advocates and professionals. Their ultimate...

December in Review


We ended 2022 riding a wave of momentum heading into 2023! December featured the release of our brand film, a number of awards and the addition of GUIDEcx on the Salesforce AppExchange. Watch our December 2022 in Review video to see all of the highlights from another...

Introducing Advanced Time Tracking for Customer Onboarding


We continue to iterate on our products to provide the best possible customer onboarding solution to our clients. After an extensive beta period, we’re excited to release enhancements to our Time Tracking experience on January 9. Check out what’s new to help you...