Looking to understand why a project deadline shifted or milestones were missed?
GUIDEcx Status Change Reasons give you the ability to track why a project is on hold, delayed, or canceled. Keep key stakeholders informed throughout the process with updates on areas that need additional attention, risks for project delays, or processes that might need to be updated.
Now when a project status is changed, users are prompted to add a reason WHY. Custom Status Change Reasons can be created from which users can choose. Identify trends in status changes, by exporting updates and review reports on status updates. Easily share these trends and updates with all members of the project team.
- Reason Groups: identify key high-level Reasons projects that may be delayed.
- Reasons: establish customer Reasons within each Group to dive deeper into the specifics of a project delay
- Status Change Reason Report: view aggregated data to identify recurring groups and reasons that commonly lead to product delay or cancellation so your team can implement changes.
The Status Changes Reasons saves time and valuable resources by helping stakeholders identify why projects are on hold or dragging beyond their milestone deadlines. Team members can quickly recognize roadblocks in the process and make decisions that will improve process efficiency.
“The Status Change Reasons feature has been very helpful for our board members to have a quick look into why projects are delayed/on hold without having to spend too much time digging for the answer,” said Duygu Yorulmaz, Project Manager with Open ECX. “It has helped me to recognise some recurring issues that result in projects being put on hold which we have raised internally and now have a workaround for common issues. Overall, the simplicity in the feature has saved us a lot of time and gives Open ECX a clear picture of progress on all our projects.”
Explore the Other New Features in the October Release
The Integrations Marketplace is just one of the many exciting new features that were deployed in the October 2022 Release. These new features were built to help you better manage customers, increase customer retention and satisfaction, streamline onboarding processes, and increase tracking capabilities. Here is a sample of some of the new features in this release:
Your Guide to the October 2022 Release
Join us on Wednesday, Nov. 9 at 3pm ET as our CTO and product managers will Guide you on a deeper look at the key Q4 product features including Customer Dashboard, Status Change Reasons, Integrations Marketplace and CSAT. There will be a Q&A session at the end so our team can answer any specific questions you may have.