Shawn Stinson
Author
PM Pain Point: How to Manage Scope Creep

PM Pain Point: How to Manage Scope Creep

If you haven’t experienced scope creep, you haven’t lived! It’s like walking outside with no shoes on during a Minnesota snowstorm. The sudden and immediate sensation you feel when you realize what’s happened leaves you breathless. Before we get started on how to...

Want to Reduce Customer Churn? Focus on How You Treat Customers

Want to Reduce Customer Churn? Focus on How You Treat Customers

Do you remember that client you’ve meant to connect with for the past four months? Well, it’s been more like one year since you’ve reached out, and they’ve moved on. Did you know companies lose over $1.5 trillion per year in customer churn? It’s a casualty you simply...

Manual Project Status Updates: Take Back Control

Manual Project Status Updates: Take Back Control

Ring-ring. It’s that one account executive calling to ask you for an update again. He sounds panicked and frustrated. His email is getting blown up by his boss and needs you to help him out. Now, his problem becomes yours. Buzz-buzz. You just got a text message. It’s...

Customer Engagement: One Size Does Not Fit All

Customer Engagement: One Size Does Not Fit All

When I was growing up, baseball was my life. I loved everything about the game and wanted deeply to be a professional baseball player. That’s when my obsession with hats started. I wore a hat every single day growing up. I would wear one on the field, I would wear on...

3 Suggestions for Improving Your Sales to Delivery Handoff

3 Suggestions for Improving Your Sales to Delivery Handoff

Almost eight years ago, I was on one of the worst onboarding kickoff calls I can remember. The sales account executive spent months courting the corporate CFO and finance team at a very large sandwich restaurant chain in the nation. The sales process took so long that...

5 Project Management Pain Points and How to Solve Them

5 Project Management Pain Points and How to Solve Them

Managing projects and being a project manager can sometimes be difficult. It seems like an easy job, but when not given the right tools and right information, the consequences are high. I have spent the last 10 years as a CSM (Customer Success Manager), here are five...