Harris Clarke

Author

How the GUIDEcx CEO Fosters Entrepreneurial Employees

GuideCX is surrounded by startups. Utah a region that consistently ranks as the top state for entrepreneurs. Dozens of companies like Pluralsight, Qualtrics, InsideSales, and more are calling the industrious Beehive State home. Peter Ord began his career working for a...

Want to Reduce Client Onboarding TTV by 30%? Here’s How

So what is TTV? TTV stands for time-to-value. Think about the last time you put together a piece of furniture or a complicated toy for your kids. Was it a good experience or a bad one? Did you have to provide your own tools? Did it take more time than you expected or...

Common Client Onboarding Problems and How to Fix Them

Let’s say you’ve always wanted to go to Disneyland to ride Space Mountain. You go to a travel agent and they plan the perfect trip. Except when you get to Disneyland, Space Mountain is closed for repairs. Your perfect trip has suddenly become a bit of a bummer, no...

3 Ways Customer Success Teams Can Improve Client Onboarding

Your sales team has closed the deal and landed a new customer. Congratulations! Now it’s time for you and your customer success team to shine. But just delivering the product or service your new client bought isn’t enough. Even if your customers get what they paid...

We’re Done with Onboarding…Now What?

Customer success for new SaaS clients starts long before they actually begin using your software. Your sales team lays the groundwork by building a relationship and explaining how your software can provide solutions for their most pressing problems. Then it’s up to an...

Reducing Scope-Creep with Better Client Onboarding

The onboarding process is a time when your team is building a relationship with new clients, and as the “first impression” after the sales process is complete, it sets expectations for the future relationship between your company and your client. Unfortunately, many...

How to Decrease Churn Rates by Improving Time-to-Value

Happy customers will usually stick with you, while unhappy customers will usually leave to do business with one of your competitors. The rate that customers leave is referred to as “churn,” and the higher your churn rate, the more time, money, and effort your sales...