Harris Clarke

Author

Why You Can’t Use a Project Management Tool for Onboarding

Project management and client onboarding tools are very different and not always interchangeable. Despite having some overlapping functions. So it stands that using a project management tool for onboarding can actually hurt your client onboarding strategy.  There are...

3 Benefits of Using Social Media Groups to Boost Company Culture

When it comes to communicating big news to the entire company, there are many vehicles for message delivery. We’ve likely all sat through “State of the Company” presentations, read through corporate-written e-blasts, chimed in on group Slack channels, tuned into Zoom...

Tobias Kederer: Understanding Customer Perspectives

Tobias Kederer is the founder of The Delivery Advisory Group and has worked as a consultant in industries like healthcare and financial services for over 20 years. We're lucky enough to feature him as a guest on our podcast, which examines customer perspectives....

Create a B2B Experience with That B2C Shimmer

Here at GuideCX, our mission is to help project managers and client success teams invite, guide, and engage their customers through the most critical customer lifecycle stage. In other words, to paraphrase the celebrity hair and beauty entrepreneur Vidal Sassoon, “If...

Reducing Client Churn With Red Carpet Customer Service

Every business has its fair share of roadblocks. According to industry leader Donna Weber, it's estimated that more than 50 percent of client churn is related to poorly executed onboarding and equally poor customer service. While no one wants to lose a customer, churn...

GUIDEcx Project Manager Group on LinkedIn

We have some good news for you––you’re home! GuideCX has created a project manager group on LinkedIn for people just like you. This is a space for project managers to come together, discuss industry best practices, and how to deliver the best experience.   ...

The #1 Cause of Project Failure

When you’re studying to take the Project Management Professional Certification exam, you may come across this question: What is the number one cause of project failure?  I went to lunch with someone who took the exam. They said that most people answer that question...

The Lesser-Known Benefits of Making a Lateral Career Move

If your current career has you feeling like you’re in something of a rut, you may be looking for your next opportunity. However, many experts say the opportunities provided by a lateral career move can provide not only better successes, but higher job satisfaction as...