Customer success for new SaaS clients starts long before they actually begin using your software. Your sales team lays the groundwork by building a relationship and explaining how your software can provide solutions for their most pressing problems. Then it’s up to an...
One of the biggest mistakes SaaS onboarding teams make is spending too much time focusing on the features available in the product. The onboarding interaction is important to set the tone for how well your clients are able to use the product, so it might seem like a...
At the beginning of any relationship, both sides have high expectations. That is true for many clients and SaaS companies as a sales team signs a contract and passes a client along to begin the onboarding process. On the client-side, expectations are high that the...
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